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Mohamed, Rozlina Binti
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

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Microtask Crowdsourcing Platform for Inclusive Digital Governance Wulandari, Sri Hariani Eko; Mohamed, Rozlina Binti; Azuan, Nurzeti Aqtar Binti Ahmad; Sandjaya, Edvan Perdana
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15553

Abstract

Digital governance increasingly relies on data-driven, platform-based architectures to coordinate interactions among government organizations, citizens, and economic actors. In this study, governance activities refer to operational public service tasks in Bank Jatim’s aid distribution, including beneficiary data verification, MSME eligibility validation, transaction reporting, confirmation based QRCODE, and monitoring, which are decomposed into independent microtasks. Although such platforms improve efficiency and administrative control, participation often remains structurally uneven, favoring actors with higher digital capacity and organizational resources. This study investigates how microtask crowdsourcing can be designed as a socio-technical mechanism to enhance inclusive digital governance without compromising accountability or execution quality. Using a Design Science Research methodology, a web-based microtask crowdsourcing platform was designed, implemented, and evaluated. Inclusiveness was operationalized through participation breadth, task accessibility, and contribution continuity. Evaluation involved functional testing, usability assessment using the System Usability Scale, and comparative analysis of participation outcomes before and after implementation empirically.
Co-Authors Azuan, Nurzeti Aqtar Binti Ahmad Sandjaya, Edvan Perdana Wulandari, Sri Hariani Eko