Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal JUITA : Jurnal Informatika Journal of Emerging Information Systems and Business Intelligence (JEISBI)
Dewi Rara Prameisty
Universitas Negeri Surabaya
Computer Science & IT Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Library & Information Science

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Evaluation Municipal E-Health Service Quality: An E-GovQual and IPA Assesment of Surabaya’s Public Healthcare Platform Rahadian Bisma; Dewi Rara Prameisty
JUITA: Jurnal Informatika JUITA Vol. 14 Issue 1, March 2026
Publisher : Department of Informatics Engineering, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/juita.v14i1.28292

Abstract

The Surabaya City E-Health service is one of the digital public services used for online queue registration for community health centers and hospitals owned by the Surabaya City government. Over the past three years, the number of individuals using the service has risen, but during implementation, service users still face several obstacles. The obstacles users encounter certainly affect their experience using the service. Therefore, it is important to evaluate the quality of Surabaya City's E-Health service using the E-GovQual and Importance-Performance Analysis (IPA) methods. Data collection was conducted using questionnaires distributed to users, and 400 respondents who met the research sample criteria were obtained. The analysis using E-GovQual found the lowest gap level for the RL6 indicator at -0.17 and the highest level of conformity at 96%. The quadrant mapping results on the IPA diagram identified six indicators that were highlighted for improvement: TR1, TR2, TR3, TR4, RL2, and CS2. Several improvement recommendations were provided in accordance with the priority improvement indicators, including those related to the security of service users' personal data. In contrast to earlier E-GovQual–IPA research that mainly evaluates general e-government portals, this study delivers an in-depth assessment of a municipal public healthcare digital service and presents targeted strategic suggestions derived from quadrant prioritization. The results emphasize the essential importance of trust-related factors, especially data protection and system dependability, in enhancing public trust in local e-health services
Service Quality Measurement Models in Electronic Government Services Dewi Rara Prameisty; Rahadian Bisma
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 3 (2026): Vol. 07 Issue 03
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i3.78518

Abstract

Advances in digital technology are driving governments to improve the quality of digital public services or as known as e-government services, necessitating appropriate models and methods to measure them. This study seeks to determine the measurement models for service quality and analytical methods used in e-government research through a Systematic Literature Review (SLR) approach. The results indicate that various models have been applied, including WebQual 4.0, E-SERVQUAL, E-GovQual, and hybrid models, with E-GovQual being the most superior and relevant model as it is tailored to assess the quality of digital public services. Additionally, various analytical methods are employed to support the service quality measurement process in alignment with the study’s objectives. These findings confirm that the selection of appropriate methods, particularly E-GovQual and suitable analytical methods, plays a crucial role in producing more accurate assessments of e-government service quality.
Co-Authors Rahadian Bisma