Article Per Year (5 Year)
p-Index From 2021 - 2026
1.126
P-Index
This Author published in this journals
All Journal Jurnal Social Society Impression : Jurnal Teknologi dan Informasi TOMAN: Jurnal Topik Manajemen
Theodorus Sendjaja
Perbanas Institute
Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Electrical & Electronics Engineering Social Sciences

Published : 7 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 7 Documents
Search

 1 
Sinkronisasi Kedisiplinan Driver Dan Pemanfaatan Aplikasi Bitrans Dalam Optimalisasi Operasional Transportasi Liana Andriyani; Theodorus Sendjaja
TOMAN: Jurnal Topik Manajemen Vol. 2 No. 3 (2025): TOMAN: Jurnal Topik Manajemen
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v2i3.330

Abstract

Penelitian ini membahas sinkronisasi antara kedisiplinan driver dan pemanfaatan aplikasi Bitrans dalam upaya optimalisasi operasional transportasi. Hasil penelitian menunjukkan bahwa efektivitas penggunaan Bitrans sangat bergantung pada tingkat kedisiplinan driver sebagai pengguna langsung. Bitrans menyediakan berbagai fitur seperti pencatatan absensi, rute perjalanan, dan konsumsi bahan bakar secara real-time, yang terbukti mampu meningkatkan efisiensi, menghemat biaya, serta memperkuat transparansi laporan operasional. Namun, manfaat tersebut hanya dapat terwujud jika driver konsisten dalam melakukan input data dan mematuhi prosedur penggunaan aplikasi. Temuan ini menegaskan bahwa teknologi tidak dapat sepenuhnya menggantikan peran manusia, melainkan harus disinergikan dengan kedisiplinan kerja untuk menghasilkan kinerja optimal. Perusahaan transportasi yang berhasil mengintegrasikan kedisiplinan driver dengan penggunaan Bitrans mampu memperoleh keunggulan kompetitif serta menciptakan kualitas operasional yang lebih baik. Dengan demikian, optimalisasi operasional transportasi bukan hanya ditentukan oleh faktor teknologi atau manusia secara terpisah, tetapi oleh integrasi keduanya, di mana kedisiplinan driver menjadi fondasi utama dan Bitrans berfungsi sebagai alat pendukung yang memperkuat profesionalisme serta keamanan dalam dunia transportasi.
Synergy Of Human Capital Management And Technology Information In Improving The Organizational Performace Of PT Bank Tabungan Negara (Persero), Tbk. (BTN) Bertiana Beatrisia Prastiani; Theodorus Sendjaja
TOMAN: Jurnal Topik Manajemen Vol. 2 No. 3 (2025): TOMAN: Jurnal Topik Manajemen
Publisher : Penerbit dan Percetakan CV.Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/toman.v2i3.342

Abstract

The development of the banking industry demands an increase in the quality of human resources (HR) in line with the utilization of information technology. PT Bank Tabungan Negara (Persero), Tbk. as one of the Himbara Banks that focuses on housing finance, needs to integrate Human Capital Management (HCM) with information technology to improve organizational performance. This study analyzes the synergy between Human Capital Management (HCM) and Information Technology (IT) in improving organizational performance at PT Bank Tabungan Negara (Persero), Tbk. (BTN). The purpose of this study is to identify how an integrated HCM strategy with the utilization of IT can optimize operational efficiency, product innovation, and customer satisfaction, which ultimately impacts the bank's financial and non-financial performance. The research method used is a case study with a qualitative approach, through in-depth interviews with management and staff, as well as internal document analysis. The results show that the integration of HCM and IT at BTN creates efficiency in the employee recruitment and development process, improves data-based decision-making, and accelerates adaptation to market changes. This synergy positions BTN as an agile and highly competitive organization. Indirectly, BTN continues to transform with the development of digital competition, thus having a significant impact on both employees and customers.
The Role of Customer Relationship Management (CRM) in Increasing Customer Loyalty on E-Commerce Platforms in Indonesia Ismi Mufida; Theodorus Sendjaja
Journal Social Society Vol. 6 No. 1 (2026): Januari - Maret 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.1.2026.1007

Abstract

The urgency of research on the Role of Customer Relationship Management (CRM) in Increasing Customer Loyalty on E-Commerce Platforms in Indonesia is critical amid the sector's explosive growth CRM software market projected at USD 185 million in 2025 with 11.2% CAGR to USD 315 million by 2030 and churn rates over 30%, where effective CRM via personalization and two-way communication boosts loyalty by up to 40%. This descriptive qualitative study employs a systematic literature review methodology, selecting sources from 2018-2025 via Google Scholar, Scopus, Sinta-indexed journals, and industry reports like Statista and Mordor Intelligence, with criteria prioritizing empirical studies on Indonesian e-commerce CRM (e.g., Tokopedia, Shopee) focusing on loyalty metrics such as repeat purchases, retention rates, and path coefficients like 0.62 linking CRM to loyalty. Data collection involves gathering peer-reviewed articles, books, and reports on CRM dimensions operational (automation), analytical (predictive modeling), and strategic (cultural integration) while excluding pre-2018 or non-localized works. Analysis entails thematic coding to identify patterns, such as post-sale service enhancing repeat buys amid 200M+ internet users, classifying data into categories like personalization (strongest influencer), communication channels, and omnichannel strategies, then synthesizing connections via cross-study comparisons. Rigor is maintained through credibility (expert member checking and triangulation across 50+ sources), transferability (contextualized to SMEs driving 58% market via cloud CRM), dependability (detailed audit trails of selection), and confirmability (reflexive researcher notes on bias). Key findings highlight CRM's 20-40% loyalty uplift through AI-driven personalization post-pandemic, addressing gaps in SME adoption and localized e-commerce tactics for sustained revenue in a hyper-competitive market.
Pemanfaatan Big Data Penawaran dan Transaksi Properti untuk Prediksi Nilai Tanah dalam Praktik Penilaian Muhammad Firman; Theodorus Sendjaja
Impression : Jurnal Teknologi dan Informasi Vol. 4 No. 3 (2025): November 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jti.v4i3.1087

Abstract

Penilaian tanah yang akurat krusial bagi pembangunan ekonomi, tata ruang, dan perpajakan, tetapi metode konvensional kerap terbatas dalam cakupan data, kecepatan, dan akurasi. Penelitian ini menawarkan pendekatan baru dengan mengeksplorasi pemanfaatan big data, khususnya integrasi data penawaran dan transaksi properti, yang dipadukan dengan algoritma machine learning dan analisis spasial. Melalui studi pustaka kualitatif, temuan menunjukkan bahwa pendekatan ini mampu meningkatkan akurasi prediksi, mempercepat proses penilaian, dan mengakomodasi variabel non-tradisional seperti kualitas lingkungan. Namun, tantangan masih muncul terkait kualitas data, fragmentasi, literasi digital, serta ketiadaan regulasi pendukung. Studi ini menegaskan potensi big data sebagai fondasi transformasi digital penilaian tanah di Indonesia, dengan syarat didukung validasi data, regulasi adaptif, dan penguatan kapasitas sumber daya manusia.   Accurate land valuation is essential for economic development, spatial planning, and taxation, yet conventional methods often fall short in terms of data coverage, speed, and precision. This study introduces a novel approach by exploring the integration of big data particularly property listing and transaction records with machine learning algorithms and spatial analysis. Drawing on a qualitative literature review, the findings indicate that this approach can enhance prediction accuracy, accelerate valuation processes, and incorporate non-traditional variables such as environmental quality. Nevertheless, challenges remain regarding data quality, fragmentation, limited digital literacy, and the absence of supportive regulations. The study highlights the potential of big data to serve as a foundation for the digital transformation of land valuation in Indonesia, provided it is supported by data validation, adaptive regulation, and strengthened human resource capacity.  
Adopsi Pembayaran Digital di Era Pasca-Pandemi: Telaah Literatur tentang tren, Tantangan, Implikasi Kebijakan di Indonesia Etita Alfiana Mokoginta; Theodorus Sendjaja
Impression : Jurnal Teknologi dan Informasi Vol. 4 No. 3 (2025): November 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jti.v4i3.1098

Abstract

Perkembangan teknologi finansial telah mempercepat adopsi pembayaran digital di Indonesia, terutama sejak masa pandemi COVID-19. Penelitian ini bertujuan untuk meninjau literatur terkini periode 2021–2025 yang ditulis oleh peneliti Indonesia mengenai adopsi digital payment, dengan penekanan pada aspek teknologi, regulasi, dan perilaku konsumen. Metode yang digunakan adalah studi literatur sistematis melalui penelusuran data dari Google Scholar. Hasil kajian menunjukkan bahwa faktor kepercayaan (trust), persepsi kemudahan penggunaan (perceived ease of use), pengaruh sosial (social influence), serta dukungan regulasi melalui implementasi QRIS memiliki peran signifikan dalam mendorong adopsi pembayaran digital. Penelitian ini juga mengusulkan kerangka konseptual yang memposisikan perilaku konsumen sebagai variabel mediasi antara faktor teknologi dan kebijakan terhadap adopsi aktual. Temuan ini memberikan implikasi penting bagi penyedia jasa keuangan dan pembuat kebijakan untuk memperkuat ekosistem pembayaran digital yang aman, inklusif, dan berkelanjutan di Indonesia.   The advancement of financial technology has accelerated the adoption of digital payment systems in Indonesia, particularly during and after the COVID-19 pandemic. This study aims to review recent literature published between 2021 and 2025 by Indonesian researchers concerning digital payment adoption, with a specific focus on technological, regulatory, and consumer behavior factors. A systematic literature review method was employed using sources retrieved from Google Scholar. The findings reveal that trust, perceived ease of use, social influence, and regulatory support through the implementation of QRIS play significant roles in driving digital payment adoption. Furthermore, this study proposes a conceptual framework that positions consumer behavior as a mediating variable linking technological and policy factors to actual adoption. The implications of this research are directed toward financial service providers and policymakers to strengthen a secure, inclusive, and sustainable digital payment ecosystem in Indonesia.regulatory support through QRIS play an important role in determining the adoption of digital payments. This study offers a conceptual framework that places consumer behavior as a mediator between technology and policy on actual adoption. The implications of this research are aimed at financial service providers and regulators to strengthen a secure, inclusive, and sustainable digital payments ecosystem.  
Pengukuran Kepuasan Pengguna Aplikasi SIMAN dengan Persepsi Nilai Sebagai Variabel Intervening I Putu Surya Sentana Putra; Theodorus Sendjaja
Impression : Jurnal Teknologi dan Informasi Vol. 4 No. 3 (2025): November 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jti.v4i3.1099

Abstract

Penelitian ini bertujuan untuk menilai penerapan Sistem Informasi Manajemen Aset Negara (SIMAN) berbasis web di Kementerian Kelautan dan Perikanan dalam konteks transformasi digital pemerintahan. Fokus utama penelitian ini adalah pada kepuasan pengguna dan persepsi nilai sebagai faktor penentu utama keberhasilan sistem informasi publik. Integrasi antara Information System Success Model (ISSM) dan Technology Acceptance Model (TAM) digunakan untuk memberikan kontribusi konseptual baru dalam literatur pelayanan publik berbasis elektronik, terutama dalam konteks sistem informasi yang penggunaannya bersifat wajib. Data empiris dikumpulkan dari 118 operator SIMAN melalui survei, kemudian dianalisis menggunakan pendekatan Partial Least Squares–Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa persepsi nilai berperan penting sebagai variabel mediasi antara kualitas layanan dan kepuasan pengguna. Sebaliknya, kualitas sistem dan kualitas informasi tidak memiliki pengaruh langsung terhadap persepsi nilai. Integrasi ISSM–TAM menegaskan bahwa keberhasilan sistem informasi publik tidak hanya ditentukan oleh faktor teknis, tetapi juga oleh persepsi nilai dan dukungan layanan yang membentuk pengalaman pengguna. Temuan ini memberikan implikasi strategis terhadap peningkatan efektivitas manajemen aset negara yang transparan, efisien, dan berorientasi pada pengguna.   This study aims to assess the implementation of the web-based State Asset Management Information System (SIMAN) at the Ministry of Marine Affairs and Fisheries within the context of government digital transformation. The main focus of this research is on user satisfaction and perceived value as key determinants of public information system success. The integration of the Information System Success Model (ISSM) and the Technology Acceptance Model (TAM) is used to provide a new conceptual contribution to the literature on e-government, particularly in the context of information systems that are mandatory for use. Empirical data were collected from 118 SIMAN operators through a survey, and then analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) approach. The results show that perceived value plays an important role as a mediating variable between service quality and user satisfaction. Conversely, system quality and information quality do not have a direct effect on perceived value. The model emphasizes that the success of public information systems is determined not only by technical factors, but also by perceived value and service support that shape the user experience. These findings provide strategic implications for improving the effectiveness of state asset management that is transparent, efficient, and user-oriented.  
Analisis Persepsi Pengguna terhadap MFA pada Aplikasi SAKTI Berdasarkan TAM Grace Anne Sheila Herman; Theodorus Sendjaja
Impression : Jurnal Teknologi dan Informasi Vol. 4 No. 3 (2025): November 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jti.v4i3.1100

Abstract

enelitian ini menganalisis penerimaan Multi-Factor Authentication (MFA) pada aplikasi SAKTI dengan kerangka Technology Acceptance Model (TAM) yang diperluas oleh Perceived Security (PS). Analisis menggunakan PLS-SEM untuk mengevaluasi model pengukuran dan model struktural. Survei potong lintang terhadap 69 pengguna dilakukan sebagai dasar analisis. Hasil menunjukkan PS berpengaruh kuat terhadap Perceived Usefulness (PU) dan Perceived Ease of Use (PEOU), dengan signifikansi tinggi (p < 0,001), sementara PU dan PEOU membentuk sikap terhadap MFA (ATT) secara positif, keduanya signifikan (PU: p = 0,010; PEOU: p = 0,011), sedangkan hubungan langsung PEOU ke PU tidak terbukti (p = 0,870). Temuan ini menegaskan PS sebagai variabel eksternal kunci yang memperkaya penerapan TAM pada konteks penggunaan wajib di sektor publik. Persepsi pengguna menegaskan bahwa MFA dipandang meningkatkan perlindungan akun dan data, namun sebagian masih merasakan kendala penggunaan berupa waktu tambahan, ketergantungan perangkat, serta proses pemulihan yang belum mulus. Untuk meningkatkan penerimaan, kebijakan penguatan keamanan perlu disertai pengurangan kendala penggunaan dan perbaikan pengalaman pemulihan, agar keseimbangan antara keamanan dan kemudahan tercapai sehingga kemanfaatan dan kemudahan yang dirasakan mendorong terbentuknya sikap positif terhadap MFA yang wajib di aplikasi SAKTI.   This study analyzes user acceptance of Multi-Factor Authentication (MFA) in the SAKTI application using the Technology Acceptance Model (TAM) extended with Perceived Security (PS). PLS-SEM was employed to evaluate the measurement and structural models. A cross-sectional survey of 69 users provided the empirical basis. The results show that PS strongly influences Perceived Usefulness (PU) and Perceived Ease of Use (PEOU), with high significance (p < 0.001), while PU and PEOU positively shape attitudes toward MFA (ATT), both significant (PU: p = 0.010; PEOU: p = 0.011). In contrast, the direct relationship from PEOU to PU is not supported (p = 0.870). These findings position PS as a key external variable that enriches the application of TAM in mandatory-use settings within the public sector. User perceptions indicate that MFA is seen as enhancing account and data protection, although some still experience usage constraints such as additional time at login, device dependence, and recovery processes that are not yet seamless. To improve acceptance, security-strengthening policies should be accompanied by reductions in usage constraints and improvements in recovery experience, so that a balance between security and ease is achieved and perceived usefulness and ease foster more positive attitudes toward mandatory MFA in SAKTI.  
Co-Authors Bertiana Beatrisia Prastiani Etita Alfiana Mokoginta Grace Anne Sheila Herman I Putu Surya Sentana Putra Ismi Mufida Liana Andriyani Muhammad Firman