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Jammy Seigha Guanah
Department of Mass Communication University of Africa, Toru-Orua, Bayelsa State, Nigeria

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Digital Disruptions in the Nigerian Postal Industry: NIPOST`s Customers` perception on its Operations in Ughelli, Delta State Jammy Seigha Guanah; Loveth Okowa-Nwaebi; Oke Edward Edherue; Muhammad Ridwan
Economit Journal: Scientific Journal of Accountancy, Management and Finance Vol 4 No 4 (2024): Scientific Journal of Accountancy, Management and Finance: (November)
Publisher : Britain International for Academic Research (BIAR-Publisher)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/economit.v4i4.1205

Abstract

This paper provided an in-depth analysis of the impact of digital disruption on the Nigerian Postal Industry, with a particular focus on the Nigerian Postal Service (NIPOST). Over the past few years, the advent of digital technology has significantly transformed the way the postal industry operates; this has disrupted traditional postal services, leading to a decline in demand for traditional postal services worldwide. Against this backdrop, this paper aimed at: determining the frequency of respondents` patronage of NIPOST`s services; examining the extent to which modern technologies have disrupted and impacted the traditional activities of NIPOST, and investigating the pace at which NIPOST has been adopting digital technologies. This study was anchored on the Diffusion of Innovations theory. The researchers employed a descriptive survey approach. The population of the study is the 1,100 Post Office box owners and operators in Ughelli, Delta State, Nigeria. A sample size of 285 was drawn from the population through the use of the Australian calculator for the determination of sample size. Questionnaire was utilised as the instrument for data collection. The findings revealed that respondents rarely patronise NIPOST`s for services. Also, findings indicated that NIPOST has been significantly affected by digital disruption, and that NIPOST has been slow in adopting digital technologies. Based on the findings of the study, it was recommended, among others, that Nigerians should massively patronise NIPOSTs services so as to keep the postal industry afloat. Likewise, NIPOST should speedily leverage digital innovations to enhance its operations and services, so as to improve customer satisfaction.
Viewpoints of Nigeria’s South-South Residents on Digital Communication, Transparency and Accountability in Governance in the Country Jammy Seigha Guanah; Paul Bebenimibo
Polit Journal Scientific Journal of Politics Vol 5 No 1 (2025): Polit Journal: Scientific Journal of Politics, February
Publisher : Britain International for Academic Research (BIAR-Publisher)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/polit.v5i1.1260

Abstract

This study investigated the perspectives of residents in Nigeria’s South-South region of Nigeria on the role of digital communication in promoting transparency and accountability in governance. The objectives of the research were threefold: to determine if digital communication is being utilised in the pursuit of transparency and accountability in governance in Nigeria; to assess the extent to which digital communication is being deployed in this pursuit; and to identify the challenges associated with digital communication in achieving transparency and accountability in governance in Nigeria. Using a quantitative approach, the study surveyed 385 residents in the South-South region. It made use of the Social Influence Theory (SIT) and the Technological Determinism Theory (TDT). The study found that digital communication is minimally employed in the quest for transparency and accountability in governance in Nigeria. The study also discovered that digital communication is being deployed in a low extent in the quest for transparency and accountability in governance in Nigeria. The findings further revealed that there are significant challenges hindering the effective use of digital communication in governance, including inadequate infrastructure, lack of digital literacy, and regulatory hurdles. It concluded that digital communication has the potential to enhance transparency and accountability in governance in Nigeria, but its effectiveness is contingent upon addressing the identified challenges. It was recommended that policymakers and stakeholders prioritise addressing these challenges to unlock the full potential of digital communication in promoting transparency and accountability in governance. Specifically, the study suggests that the government should invest in digital infrastructure, implement digital literacy programmes, and streamline regulatory processes to facilitate the effective use of digital communication in governance.
Co-Authors Loveth Okowa-Nwaebi Muhammad Ridwan Oke Edward Edherue Paul Bebenimibo