Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Warmadewa Economic Development Journal (WEDJ)
Nurfala Safitri
Politeknik Negeri Jakarta, Indonesia
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Dampak E-Service Quality BSI Terhadap Minat Investasi Emas Gen Z Jakarta Selatan Najwa Azizah; Nurfala Safitri
Warmadewa Economic Development Journal (WEDJ) Vol. 8 No. 2 (2025): Warmadewa Economic Development Journal (WEDJ)
Publisher : Program Studi Ekonomi Pembangunan, Fakultas Ekonomi, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wedj.8.2.2025.98-107

Abstract

This study aims to analyze the influence of e-Service quality on Bank Syariah Indonesia customers' interest in investing in gold installments, particularly among Generation Z in South Jakarta. The e-Service quality offered by BSI, encompassing aspects such as ease of access, speed of response, transaction security, and ease of use of the application, is considered a crucial factor influencing customer investment decisions. The research method used was quantitative, with data collected through questionnaires distributed to 160 Generation Z respondents in South Jakarta. The collected data were then analyzed using SmartPLS to examine the relationship between e-Service quality and customer interest. The results indicate that e-Service quality has a significant positive effect on customer interest in investing in gold installments. Dimensions of e-Service quality, such as ease of access and speed of response, are the main factors driving investment interest.
Co-Authors Najwa Azizah