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p-Index From 2021 - 2026
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All Journal AMMA : Jurnal Pengabdian Masyarakat
Putu Herny Susanti
IPB Internasional
Humanities Chemistry Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing

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Pelatihan Soft Skill Karyawan Dalam Manajemen Bisnis Di Bali Beach Glamping I Gede Dirga Surya Arya Widhyadanta; Ni Luh Gde Sari Dewi Astuti; Putu Herny Susanti
AMMA : Jurnal Pengabdian Masyarakat Vol. 4 No. 4 : Mei (2025): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

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Abstract

One of the trending travel preferences among the upper-class segment, both domestic and international tourists, is glamping. Bali Beach Glamping is one such glamping destination that has been operating in Bali since 2021 and recorded a consistently high occupancy rate throughout 2023. The purpose of the training is to improve interpersonal skills, leadership, communication, and adaptability required in the working environment of Bali Beach Glamping. Through employee training, it is expected that the skills needed to carry out job responsibilities will increase, while also providing employees with the opportunity to grow both personally and professionally. As employees enhance their skills and knowledge, they will be able to deliver more valuable and productive contributions to the company. Based on the questionnaires completed by employees before and after the training, it can be concluded that employees’ understanding of soft skills and business management concepts has significantly improved. Awareness and application of these principles can help individuals and organizations achieve long-term success.
Pelatihan Hospitality Untuk Meningkatkan Kualitas Pelayanan Di Desa Wisata Batu Kumbung Putu Herny Susanti; Ni Putu Dhyanantari Putri; I Kadek Agus Suartana; Ni Putu Kris Pradnya Swari; Maria Sri Utami
AMMA : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 : Juli (2026): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

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Abstract

Batu Kumbung Tourism Village possesses considerable cultural tourism potential that requires competent human resources capable of delivering high-quality visitor services. However, the community's understanding of hospitality principles remains limited and needs to be strengthened to create positive visitor experiences. This community service program aimed to improve the knowledge and practical skills of local communities in implementing hospitality within tourism services. The program was conducted from May 21–23, 2026, using a participatory approach involving members of Pokdarwis, village officials, local micro and small business owners, tourism attraction managers, and community members. The training employed interactive lectures, participatory discussions, and evaluations through observation and questionnaires. The results demonstrated an improvement in participants' understanding of hospitality, excellence service, effective communication, and the importance of creating positive visitor experiences. The evaluation also identified several capacity-building needs, including communication skills, foreign language proficiency, complaint handling, and tour guiding competencies. Overall, the program contributed to strengthening community capacity and provides a foundation for sustainable follow-up assistance to support the development of Batu Kumbung Tourism Village as a culturally based tourism destination.
Co-Authors I Gede Dirga Surya Arya Widhyadanta I Kadek Agus Suartana Maria Sri Utami Ni Luh Gde Sari Dewi Astuti Ni Putu Dhyanantari Putri Ni Putu Kris Pradnya Swari