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All Journal SENEMA Jurnal Ilmiah Ekonomi dan Keuangan
Cokorda Istri Agung Evita Nindia Putri
Universitas Mahasaraswati Denpasar
Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

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OPTIMALISASI KINERJA STAFF GUEST RELATION OFFICER (GRO) MELALUI PELATIHAN CUSTOMER SERVICE DAN PENANGANAN KONDISI DARURAT DI MARUTI EXPRESS Made Santana Putra Adiyadnya; Ni Putu Intan Puspita; Cokorda Istri Agung Evita Nindia Putri
PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA) Vol 5 No 1 (2026): PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA)
Publisher : Universitas Mahasaraswati Denpasar

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Abstract

Kegiatan ini dilaksanakan di Maruti Express yang bergerak di bidang jasa transportasi laut (fast boat). Permasalahan yang dihadapi meliputi belum optimalnya kinerja Staff Guest Relation Officer (GRO), keterbatasan kemampuan komunikasi, penanganan keluhan yang belum efektif, serta kurangnya pemahaman terhadap prosedur penanganan kondisi darurat. Kondisi ini berpotensi menurunkan kualitas pelayanan dan kepuasan pelanggan. Solusi yang diberikan berupa pelatihan customer service dan penanganan kondisi darurat untuk meningkatkan kompetensi staff. Metode pelaksanaan meliputi observasi, perencanaan, pelatihan, pendampingan, dan evaluasi. Hasil kegiatan menunjukkan adanya peningkatan kemampuan komunikasi, pelayanan yang lebih profesional, serta kesiapsiagaan staff dalam menghadapi kondisi darurat. Program ini memberikan dampak positif terhadap peningkatan kualitas pelayanan, keamanan operasional, dan kepuasan pelanggan.
THE INFLUENCE OF COMPENSATION, INTERNAL CONTROL, AND ACCOUNTING INFORMATION SYSTEMS ON THE PERFORMANCE OF THE ACCOUNTING DEPARTMENT OF 4-STAR HOTELS IN BADUNG REGENCY Cokorda Istri Agung Evita Nindia Putri; Putu Novia Hapsari Ardianti
Jurnal Ilmiah Ekonomi dan Keuangan Vol. 1 No. 3 (2026): Edisi: Mei-Juli
Publisher : Pustaka Bangsa Indonesia

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The Accounting Department plays a vital role in the hospitality industry by providing accurate and relevant financial information to support managerial decision-making. Improving its performance requires factors such as compensation, internal control, and accounting information systems. This study examines the effects of compensation, internal control, and accounting information systems on the performance of Accounting Departments in 4-star hotels in Badung Regency. Using a quantitative survey approach, data were collected through questionnaires distributed to Accounting Department employees. A total of 226 valid questionnaires were analyzed using multiple linear regression. The results reveal that compensation, internal control, and accounting information systems each have a positive and significant effect on Accounting Department performance. Simultaneously, these variables also significantly influence performance. The findings suggest that fair compensation, effective internal control, and adequate accounting information systems contribute to improving Accounting Department performance in 4-star hotels in Badung Regency.
Co-Authors Made Santana Putra Adiyadnya Ni Putu Intan Puspita Putu Novia Hapsari Ardianti