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All Journal Jurnal Administrasi Publik (JAP) Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Dharma Ekonomi Jurnal Senpling Multidisiplin Indonesia
Benny Sigiro
Universitas Terbuka
Religion Arts Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Reformasi Kebijakan Penilaian Kinerja Pns: Sebuah Solusi Atau Masih Sekedar Formalitas Administrasi? Rista Nur Farida; Benny Sigiro; Eunike Prapti Lestari Krissetyanti
Jurnal Administrasi Publik Vol 16, No 1 (2025): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jap.v16i1.31169

Abstract

This study aims to examine the implementation of civil servant performance appraisal policy reform, particularly the transition from Government Regulation (PP) Number 46 of 2011 to PP Number 30 of 2019 and Ministerial Regulation of PANRB Number 6 of 2022. A descriptive qualitative approach was employed, using semi-structured interviews and direct observations. The study focuses on one deputy within a central government agency, with Edwards III’s implementation theory as the analytical framework. The findings found that performance appraisals remain a mere formality and have not yet functioned as meaningful tools for performance development. Three main issues support this conclusion: (1) feedback from supervisors tends to be generic and non-specific, making the appraisal process procedural rather than development; (2) the absence of clear and measurable performance indicators allows for subjective assessments; and (3) the existing incentive system is not fully fair or proportional to actual performance. Furthermore, the post-reform structure has shifted appraisal authority to higher-level officials, raising concerns about evaluation relevance and fairness. This study contributes to the limited literature on performance management reform in Indonesia’s public sector by identifying persistent implementation challenges that limit the intended impact of performance appraisal policies. The findings highlight the need to enhance appraiser capacity in delivering constructive feedback and to review existing regulations to ensure a fairer, more objective, and impactful performance appraisal system that promotes employee motivation and well-being. Given that this study was limited to one institution and employed a qualitative approach, the generalizability of the findings remains limited.
Analisis Kualitas Pelayanan Kesehatan di Puskesmas Sumurgung Kecamatan Palang Kabupaten Tuban Lilis Erawati; Benny Sigiro; Bambang Agus Diana
Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Vol. 11 No. 2 (2025): Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/restorica.v11i2.10979

Abstract

Kualitas pelayanan merupakan salah satu indikator penting dalam menilai keberhasilan pelayanan publik, khususnya di sektor kesehatan. Pelayanan kesehatan mencakup berbagai upaya yang dilakukan secara individu maupun bersama dalam organisasi untuk memelihara, meningkatkan, dan memulihkan kesehatan masyarakat. Puskesmas Sumurgung berperan sebagai unit pelaksana pelayanan kesehatan tingkat pertama yang bertugas melayani masyarakat di wilayah kerjanya pada tingkat kelurahan. Penelitian ini bertujuan mengevaluasi kualitas pelayanan kesehatan di Puskesmas Sumurgung Kecamatan Palang Kabupaten Tuban dengan menggunakan lima dimensi kualitas pelayanan, yaitu Tangibles, Reliability, Responsiveness, Assurance, dan Empathy, serta mengidentifikasi faktor-faktor penghambat pelaksanaannya. Penelitian dilakukan pada tahun 2024 dengan pendekatan deskriptif kualitatif. Teknik pengumpulan data meliputi wawancara mendalam dan observasi langsung di lokasi penelitian. Hasil penelitian menunjukkan bahwa pelayanan di Puskesmas Sumurgung memenuhi beberapa indikator kualitas, meskipun terdapat hambatan seperti rendahnya kesadaran petugas terhadap ketepatan waktu, ketidaksesuaian prosedur administratif akibat kurangnya kelengkapan dokumen pasien, dan keterbatasan fasilitas, khususnya jumlah kursi di ruang tunggu pasien. Implikasi dari penelitian ini adalah pentingnya meningkatkan kesadaran petugas terkait ketepatan waktu melalui pengawasan internal yang lebih efektif, menyediakan fasilitas seperti kursi tambahan di ruang tunggu, serta mengembangkan sistem pelayanan berbasis digital untuk mempermudah pengambilan nomor antrean dan menyosialisasikan prosedur pelayanan kepada masyarakat.
INTEGRASI KECERDASAN BUATAN DALAM ADMINISTRASI KEPENDUDUKAN DAN PENCATATAN SIPIL DI KABUPATEN BANGKA BARAT: POTENSI DAN TANTANGAN IMPLEMENTAS Mega Adriani; Bambang Agus Diana; Benny Sigiro; Tora Akadira
JURNAL SENPLING MULTIDISIPLIN INDONESIA Vol 4, No 2 (2026)
Publisher : Pelantar Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52364/jsmi.v4i2.53

Abstract

Population administration and civil registration in West Bangka play a crucial role in managing population data and providing administrative services to the public. This study evaluates the potential for utilizing artificial intelligence to improve the efficiency and effectiveness of these services, while also identifying challenges that may arise during implementation. This research aims to analyze the potential use of artificial intelligence in population administration and civil registration in West Bangka Regency, particularly in efforts to support efficient data management, identity verification processes, and the enhancement of transparency and accountability in public services. The methods used include a qualitative approach and a systematic literature review. Data collection was conducted through various academic sources, scientific journals, and other reliable sources, followed by a comprehensive analysis to identify patterns and differences in the existing literature. The results indicate that artificial intelligence holds great potential for accelerating administrative processes, optimizing resource utilization, and improving the quality of public services. The implementation of artificial intelligence can also enhance transparency and accountability in data management through activity logging and more structured data presentation. This study concludes that while the adoption of artificial intelligence in population administration and civil registration in West Bangka has the potential to bring about significant improvements in efficiency and service delivery, thorough preparation is needed in terms of infrastructure, education, and regulations
Optimalisasi Program Simpan Pinjam pada Badan Usaha Milik Desa (BUMDes) untuk Mewujudkan Kemandirian Ekonomi Masyarakat Desa Kalimanah Kulon Titis Widowati; Benny Sigiro; Bambang Agus Diana
Dharma Ekonomi Vol. 33 No. 1 (2026): Mei: DHARMA EKONOMI
Publisher : sekolah Tinggi Ilmu Ekonomi Dharmaputra Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59725/de.v33i1.424

Abstract

The presence of BUMDes is an important factor in improving the economy and community independence, such as through the village savings and loan program. However, the lack of socialization and inaccurate targeting of program recipients are problems that have implications for BUMDes capital turnover. This study aims to explain the optimization of the savings and loan program in BUMDes in realizing the economic independence of the community of Kalimanah Kulon Village, Kalimanah District, Purbalingga Regency. This study uses a qualitative case-study approach. Data were obtained through interviews, observations, and document analysis. The results show that the BUMDes savings and loan program is able to increase village income and community welfare, although it is still not optimal. In its implementation, there are several obstacles that have the potential to hinder the implementation of this program, including the issue of inadequate human resources, minimal business planning and innovation, and low community participation in loan repayment and BUMDes business management. Therefore, adequate planning by the village government to increase the capacity of managers and community participation, as well as strengthening institutions and collaboration with relevant stakeholders in BUMDes business management are important prerequisites for optimal program achievement. In addition, intensive and ongoing outreach to all levels of society regarding BUMDes programs is needed to ensure BUMDes can more optimally fulfill their role in improving village welfare and independence.
Co-Authors Bambang Agus Diana Eunike Prapti Lestari Krissetyanti Lilis Erawati Mega Adriani Rista Nur Farida Titis Widowati Tora Akadira