Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Evan Nugraha
Jenderal Achmad Yani University
Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Application of Value Chain Strategy to Ensure the Sustainability of Online Transportation Services Rini Mulyani Sari; Evan Nugraha; Asep Kurniawan
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 1 (2025): 6 original research articles, were authored/co-authored by 16 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i1.1421

Abstract

Technological advancements have greatly impacted various aspects of modern life, including the transportation industry. The aim of this research is to enhance organizational efficiency by implementing lean supply chain principles to online transportation services in Indonesia. This study employed an exploratory analytical qualitative approach to analyze the research variables. The methodology used involved distributing questionnaires and conducting interviews with 120 users of online transportation services. The novelty of this research is to examine the application of the value chain in the service industry, specifically in online transportation service. The study concludes that online transportation service apps should increase traceability to ensure that the driver closest to the client receives the order, implementing a user-friendly feature, enhance the application’s performance, and increase the response time.
Optimizing Online Transportation Efficiency with a Value Chain Taguchi Method Approach Rini Mulyani Sari; Evan Nugraha
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 2 (2025): 10 original research articles, were authored/co-authored by 33 authors from 2 c
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i2.1639

Abstract

This study explores how applying the Taguchi method as a robust design tool can strengthen value chain integration in Indonesia’s ride-hailing services. A survey of 162 users was conducted, with responses examined through factor allocation, variance analysis, and a structured quality control cycle covering verification, validation, implementation, feedback, documentation, and reporting. The findings highlight several service quality drivers: timely response during peak demand, transparent pricing, convenient digital payments, and dependable customer support. The results reveal gaps between actual operations and customer expectations, underscoring the need for tighter alignment. By positioning the Taguchi method within a service-based value chain, this research introduces a novel contribution, demonstrating how quality design principles traditionally applied in manufacturing can enhance efficiency, resilience, and customer satisfaction in the competitive ride-hailing sector.
Co-Authors Asep Kurniawan Rini Mulyani Sari