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Dampak Telemedisin terhadap Tingkat Kepuasan Pasien di Beberapa Negara Maju dan Berkembang: Tinjauan Sistematis Salsabilla Dyah Puspitasari; Anna Wahyuni Widayanti; Susi Ari Kristina
Journal of Pharmaceutical and Sciences JPS Volume 9 Nomor 2 (2026)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v9i2.1404

Abstract

Telemedicine is a telecommunication technology in healthcare that has expanded rapidly, especially during COVID-19. Its implementation varies between developed and developing countries, raising questions about its impact on patient satisfaction and the factors influencing it. This study aims to evaluate the impact of telemedicine on patient satisfaction across developed and developing countries and to identify key factors influencing satisfaction to inform improvements in telemedicine delivery models. The systematic review was conducted using PubMed, Scopus, and Web of Science databases. The search utilized keywords related to telemedicine and patient satisfaction. The inclusion criteria focused on peer-reviewed articles published between 2020 and 2025, resulting in 14 studies (seven from developed countries and seven from developing countries) being analyzed. Data were extracted and synthesized following the PRISMA guidelines. The analysis identified 14 eligible studies. The findings indicate that telemedicine generally has a positive impact on patient satisfaction, with high satisfaction levels reported across various settings. For example, studies from Sweden and India reported that approximately 78-93% of patients expressed satisfaction or willingness to reuse the telemedicine service. However, several challenges were identified, particularly in developing countries such as Indonesia and the Philippines, including service costs, limited digital infrastructure, and low technological literacy
Analisis Faktor-Faktor yang Mempengaruhi Perilaku Pembelian Konsumen terhadap Produk Farmasi pada Platform E-Commerce: Tinjauan Sistematis Rifai Arfan; Anna Wahyuni Widayanti; Suci Paramitasari Syahlani
Journal of Pharmaceutical and Sciences JPS Volume 9 Nomor 2 (2026)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v9i2.1595

Abstract

As digital technology advances, consumers increasingly purchase pharmaceutical products through e-commerce due to easier access, competitive prices and product variety. However, studies examining the determinants of online purchases of prescription and over-the-counter (OTC) medicines remain limited. This study seeks to determine the elements that influence customers' decisions to purchase pharmaceuticals through e-commerce platforms. A systematic review was performed utilizing databases including PubMed, Scopus, ScienceDirect, Google Scholar, and Garuda. This study is limited to publications from 2012 to 2025. The data were analyzed using the TDF and COM-B frameworks. Results showed that eleven overarching themes influence consumers' decisions to purchase medicines through e-commerce platforms. These themes include price and cost savings, medicine and service quality, data security and privacy, risks and limitations, accessibility and convenience, product availability, logistics and delivery services, insurance policies and integration, user experience, customer service, and social or habitual factors. Preliminary evidence suggests that price may be a more influential factor in studies conducted in Asian developing countries, whereas quality, data security, and regulatory considerations were more frequently reported in the limited number of studies from developed countries.