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All Journal Antasena: Governance and Innovation Journal
Arina Manasikana
Program Studi Ilmu Administrasi Negara, Universitas Tidar
Education Environmental Science Social Sciences Other

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Pengaruh Kualitas E-LAPOR terhadap Kepuasan Mahasiswa Administrasi Negara Universitas Tidar Zagar Syafalah; Arina Manasikana; Raafi Grio; Nila Rifki; Desy Listiyaningrum
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.518

Abstract

This study aims to analyze the effect of E-LAPOR service quality on the satisfaction level of students in the Public Administration Study Program, class of 2024, at Universitas Tidar. A quantitative approach was employed in this study, with data collected through questionnaires distributed to 109 respondents determined using the Slovin formula based on the total registered student population. The analytical framework is grounded in two main theories, namely the DeLone and McLean Information System Success Model and Customer Satisfaction Theory, which serve as the basis for measuring the dimensions of information system service quality and user satisfaction. The findings indicate that E-LAPOR service quality has a positive and significant effect on student satisfaction. However, the magnitude of the effect found is still considered moderate, suggesting that user satisfaction is not solely determined by the quality of the system's services, but is also influenced by other factors such as users' initial expectations, prior interaction experience, and students' level of digital literacy.Descriptively, the E-LAPOR platform is considered quite helpful for students in submitting aspirations and complaints to the university. Nevertheless, there are several obstacles that require serious attention, particularly regarding system access speed, the accuracy of information displayed, and the assurance of user data security. Therefore, continuous improvement and development are necessary so that E-LAPOR can operate more optimally in meeting user expectations while encouraging broader and more meaningful public participation.
Analisis Keyakinan Diri (Self-efficacy) Mahasiswa Universitas Tidar terhadap Perangkat Lunak SPSS Irena Devia Zahra; Aruming Sekar Mawarni; Susilowati Susilowati; Arina Manasikana; Joko Tri Nugraha
ANTASENA: Governance and Innovation Journal Vol. 3 No. 2 (2025): Desember
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v3i1.384

Abstract

The Statistical Package for the Social Sciences (SPSS) application plays a crucial role in research activities at universities for analyzing quantitative data. However, the level of students' confidence in operating this software still varies, influenced by factors such as statistical knowledge, practical experience, and learning support. Therefore, this study aims to describe the level of self-efficacy of Tidar University students regarding the use of SPSS and the factors that influence it, in response to the importance of mastering statistical analysis tools in preparing final assignments and scientific research. This research uses a descriptive quantitative approach, with data collection techniques thru online questionnaires completed by 50 respondents who are students in the Public Administration Study Program at Tidar University. Data analysis was performed using descriptive statistics thru SPSS. The research results show that the majority of students have a high level of confidence in using SPSS. This increase in confidence is particularly significant when they receive assistance in the form of facilities, training, direct guidance, and adequate time allocation to complete their work. Additionally, prior experience using SPSS or similar software and a basic understanding of statistical concepts also contributed to boosting their confidence. Overall, this research concludes that the level of confidence among Tidar University students regarding the use of SPSS falls into the high category. These findings underscore the urgency of practice-focused training, ongoing mentorship, and the availability of a supportive academic environment in building students' self-efficacy regarding the use of SPSS for study purposes and scientific research activities.
Co-Authors Aruming Sekar Mawarni Desy Listiyaningrum Irena Devia Zahra Joko Tri Nugraha Nila Rifki Raafi Grio Susilowati Susilowati Zagar Syafalah