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All Journal JISICOM (Journal of Information System, Infomatics and Computing)
Dika Wahyu Wibowo
Universitas Nusa Mandiri
Computer Science & IT

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ANALISA WEBSITE MYDX MENGGUNAKAN METODE WEBQUAL 4.0 DI LINGKUNGAN DIVISI WHOLESALE SERVICE Dika Wahyu Wibowo; Astriana Mulyani
Journal of Information System, Informatics and Computing Vol 10 No 1 (2026): JISICOM (June 2026)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisicom.v10i1.2348

Abstract

The MyDX website is an internal system used by employees of the Wholesale Service Division to support payment administration and document management processes. In its implementation, several issues have been identified, particularly related to usability, clarity of information, and interaction quality, which may affect user satisfaction. This study aims to analyze the influence of website quality on user satisfaction using the WebQual 4.0 method, which consists of three dimensions: usability, information quality, and interaction quality. This research employed a quantitative approach by distributing questionnaires to 62 respondents selected using the Slovin formula. The data were analyzed using IBM SPSS through validity testing, reliability testing, and multiple linear regression analysis. The results indicate that partially, usability (Sig. 0.043 < 0.05) and interaction quality (Sig. < 0.001 < 0.05) have a significant effect on user satisfaction, while information quality (Sig. 0.244 > 0.05) does not have a significant effect. Simultaneously, the three website quality dimensions significantly influence user satisfaction.
Co-Authors Astriana Mulyani