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All Journal Journal of Social Knowledge Education (JSKE)
pieter sammy Soselisa
University of Pattimura
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Digital Public Services and Community Access: Effectiveness of the Digital Village Application (DIGIDES) in Waiheru Village, Ambon City Galih Dito Kuncoro; pieter sammy Soselisa; Ivonny Yeany Rahanra
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2719

Abstract

Purpose of the study: This study analyzes the effectiveness of the Digital Village Application (DIGIDES) in improving administrative public services, service access, citizen participation, and community satisfaction in Waiheru Village, Baguala District, Ambon City. Methodology: This study employed a descriptive qualitative approach. Data were collected through direct observation, semi-structured interviews, and documentation involving village officials, the application operator, and community beneficiaries. Data were analyzed through reduction, display, verification, and interpretation based on public service effectiveness indicators. Main Findings: The findings show that DIGIDES has improved service accuracy, administrative efficiency, population data management, and transparency for village officials and digitally capable residents. However, its community-level use remains limited because of uneven digital literacy, inadequate socialization, operator dependency, and unstable internet connectivity. These constraints affect service access, restrict citizen participation, and create uneven changes in village governance: residents who are digitally literate benefit from faster services, while older residents, low-literacy groups, and people with limited internet access remain dependent on face-to-face assistance. Novelty/Originality of this study: This study combines effectiveness analysis with a social impact perspective by treating village digitalization not merely as a technological innovation but as a public service process that shapes inclusion, access, participation, and relations between village officials and citizens.
Analysis of DigiDes Use and Community Satisfaction in Halong Village: Public Service and Local Governance Perspective Jefri Wael; Pieter Sammy Soselisa; Iriane Sosiawaty Ponto
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2414

Abstract

Purpose of the study: This study aims to analyze how the use of the DigiDes digital village service application influences community satisfaction in Negeri Halong, Baguala District, Ambon City. Methodology: This study employed a quantitative approach using a structured questionnaire distributed to DigiDes users. Data were processed using the IBM SPSS Statistics 25 software, utilizing validity tests, reliability tests, descriptive analysis, and simple linear regression to measure the influence of the application on community satisfaction. Main Findings: The results showed that the use of the DigiDes application has a positive and significant influence on community satisfaction, particularly in terms of service efficiency, accessibility, and accuracy. Increased use of DigiDes corresponds to higher satisfaction levels, indicating strong community acceptance of digital public services. These findings suggest improvements in village governance through more transparent and responsive services, strengthened state–citizen relations, and ongoing digital-based social transformation at the village level. Novelty/Originality of this study: This study provides new insights into how digital village service applications operate in small-scale community settings, specifically in Negeri Halong. It contributes to the development of knowledge on grassroots digital governance and demonstrates how localized digital innovations can enhance service quality and citizen satisfaction in rural and semi-urban Indonesian contexts.
Co-Authors Galih Dito Kuncoro Iriane Sosiawaty Ponto Jefri Wael Rahanra, Ivonny Yeany