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All Journal Jurnal Integrasi dan Harmoni Inovatif Ilmu-ilmu Sosial Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP)
Omaima Hameed Aladilee
University of Kerbala
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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The Internet of Things and its anticipated influence on digital service quality: A survey at the Central Library of the University of Babylon Omaima Hameed Aladilee
Jurnal Integrasi dan Harmoni Inovatif Ilmu-Ilmu Sosial Vol. 6 No. 2 (2026)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um063.v6.i2.2026.2

Abstract

This study examines the anticipated influence of Internet of Things (IoT) applications on digital service quality in the Central Library of the University of Babylon. The research focuses on IoT as an independent variable represented by technical infrastructure, integration with digital services, user experience, and security and privacy. Digital service quality is treated as the dependent variable and is represented by impact on beneficiaries, information control, the library physical and digital environment, and smart interaction. A survey method was used to collect responses from a purposive sample of 209 library beneficiaries. The questionnaire was designed using a five-point Likert scale, and the data were analyzed through descriptive statistics, reliability analysis, confirmatory factor analysis, correlation, and linear regression using SPSS and AMOS. The findings indicate that IoT has a statistically significant positive effect on digital service quality, explaining 46% of the variance. Technical infrastructure, integration with digital services, and user experience significantly contribute to enhancing service quality, whereas security and privacy, although rated highly by users, did not show a statistically significant direct effect in the regression model. The study recommends strengthening technical infrastructure, improving information control systems, integrating digital services, and developing smart interaction features to support user-centered digital transformation in university libraries.
THE CALIBER OF ELECTRONIC REPOSITORY SERVICES AND THEIR INFLUENCE ON BENEFICIARY SATISFACTION: A SURVEY CONDUCTED IN IRAQI PUBLIC UNIVERSITIES Omaima Hameed Aladilee
Jurnal Ekonomi, Bisnis dan Pendidikan Vol. 6 No. 5 (2026)
Publisher : Universitas Negeri Malang

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Abstract

The study aims to explore how beneficiary satisfaction is being driven by the service quality delivered by digital repositories. The independent variable (quality of digital repository services) was examined by the following characteristics: perceived service quality, information usability, information security, feedback and interaction, tool application, and user experience. The dependent factor, beneficiary satisfaction, was measured using the following categories: integrity; identity or connection/group membership (as used in Two-Step and Value Chain Benefit); structural assurance; performance expectations/reliability; ease of use; desire to reuse. The number of digital repositories examined in this study is a fraction of those associated with 11 public institutions in Iraq. Of the 13 universities, 292 faculty members were selected purposively. A questionnaire-based survey design was used to collect data from the research population. Data from the research sample were analysed using SPSS V28 and AMOS V26. This study concluded that the quality of service in digital repositories has a considerable influence on beneficiary satisfaction. Improving the efficiency of these services increases Beneficiary Satisfaction. This confirms the hypothesis, as a strong relationship has been found between service quality and beneficiary satisfaction. The study recommended that warehouse managers focus on data accuracy and continuous updates, while providing in-depth descriptions of materials to enhance user understanding. This will immediately improve the perceived quality of the information.
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