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All Journal Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Teguh Hardi Raharjo
Universitas Negeri Semarang, Semarang, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of IKM Plus Implementation in Measuring Public Satisfaction in Libraries in Central Java Shanty Noor Mareta; Teguh Hardi Raharjo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.931

Abstract

This study aims to analyze the implementation of the Community Satisfaction Index (CSI) Plus in measuring the level of public satisfaction with library services in Central Java. The background of the study is based on the important role of libraries as literacy centers in the digital era that is vulnerable to disinformation. The method used is a quantitative approach with data collection through questionnaires to library service users. The results show that the implementation of CSI Plus is able to provide a more comprehensive picture of service quality, including aspects of speed, comfort, accessibility, and staff competence. These findings indicate that improving the quality of library services contributes significantly to public satisfaction and encourages the improvement of literacy culture among the wider community in a sustainable manner.
Analysis of IKM Plus Implementation in Measuring Public Satisfaction in Libraries in Central Java Shanty Noor Mareta; Teguh Hardi Raharjo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.931

Abstract

This study aims to analyze the implementation of the Community Satisfaction Index (CSI) Plus in measuring the level of public satisfaction with library services in Central Java. The background of the study is based on the important role of libraries as literacy centers in the digital era that is vulnerable to disinformation. The method used is a quantitative approach with data collection through questionnaires to library service users. The results show that the implementation of CSI Plus is able to provide a more comprehensive picture of service quality, including aspects of speed, comfort, accessibility, and staff competence. These findings indicate that improving the quality of library services contributes significantly to public satisfaction and encourages the improvement of literacy culture among the wider community in a sustainable manner.
The Effect of Workload and Work Stress on Quiet Quitting with Burnout as a Mediating Variable in Generation Z Employees Erika Fataa Cahyaningrum; Teguh Hardi Raharjo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1033

Abstract

The phenomenon of Quiet Quitting is one of the issues that is getting more and more attention in the world of work because it shows the tendency of employees to limit work involvement only to tasks and responsibilities that have been set without making additional contributions beyond formal obligations. This phenomenon is widely associated with Generation Z who have a high concern for work-life balance and mental health. The focus of this study is to analyze the role of burnout in the relationship between workload, work stress, and Quiet Quitting in Generation Z employees. The collected data is then processed using the PLS-SEM technique with the help of SmartPLS. The findings indicate that work stress contributes significantly to increased burnout and quiet quitting, while workload was not found to have a significant influence on both constructs. Burnout has also been shown to have a positive effect on quiet quitting. The results of the mediation test showed that burnout did not mediate the effect of workload on quiet quitting, but mediated the effect of work stress on quiet quitting through a complementary mediation mechanism. This finding confirms that work stress is a more dominant factor than workload in explaining the emergence of burnout and Quiet Quitting in Generation Z employees. Therefore, organizations need to prioritize work stress management and burnout prevention to minimize the tendency of Quiet Quitting in the work environment.
The Effect of Workload and Work Stress on Quiet Quitting with Burnout as a Mediating Variable in Generation Z Employees Erika Fataa Cahyaningrum; Teguh Hardi Raharjo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1033

Abstract

The phenomenon of Quiet Quitting is one of the issues that is getting more and more attention in the world of work because it shows the tendency of employees to limit work involvement only to tasks and responsibilities that have been set without making additional contributions beyond formal obligations. This phenomenon is widely associated with Generation Z who have a high concern for work-life balance and mental health. The focus of this study is to analyze the role of burnout in the relationship between workload, work stress, and Quiet Quitting in Generation Z employees. The collected data is then processed using the PLS-SEM technique with the help of SmartPLS. The findings indicate that work stress contributes significantly to increased burnout and quiet quitting, while workload was not found to have a significant influence on both constructs. Burnout has also been shown to have a positive effect on quiet quitting. The results of the mediation test showed that burnout did not mediate the effect of workload on quiet quitting, but mediated the effect of work stress on quiet quitting through a complementary mediation mechanism. This finding confirms that work stress is a more dominant factor than workload in explaining the emergence of burnout and Quiet Quitting in Generation Z employees. Therefore, organizations need to prioritize work stress management and burnout prevention to minimize the tendency of Quiet Quitting in the work environment.
Co-Authors Erika Fataa Cahyaningrum Shanty Noor Mareta