Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Teguh Hardi Raharjo
Universitas Negeri Semarang, Semarang, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analysis of IKM Plus Implementation in Measuring Public Satisfaction in Libraries in Central Java Shanty Noor Mareta; Teguh Hardi Raharjo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.931

Abstract

This study aims to analyze the implementation of the Community Satisfaction Index (CSI) Plus in measuring the level of public satisfaction with library services in Central Java. The background of the study is based on the important role of libraries as literacy centers in the digital era that is vulnerable to disinformation. The method used is a quantitative approach with data collection through questionnaires to library service users. The results show that the implementation of CSI Plus is able to provide a more comprehensive picture of service quality, including aspects of speed, comfort, accessibility, and staff competence. These findings indicate that improving the quality of library services contributes significantly to public satisfaction and encourages the improvement of literacy culture among the wider community in a sustainable manner.
Analysis of IKM Plus Implementation in Measuring Public Satisfaction in Libraries in Central Java Shanty Noor Mareta; Teguh Hardi Raharjo
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.931

Abstract

This study aims to analyze the implementation of the Community Satisfaction Index (CSI) Plus in measuring the level of public satisfaction with library services in Central Java. The background of the study is based on the important role of libraries as literacy centers in the digital era that is vulnerable to disinformation. The method used is a quantitative approach with data collection through questionnaires to library service users. The results show that the implementation of CSI Plus is able to provide a more comprehensive picture of service quality, including aspects of speed, comfort, accessibility, and staff competence. These findings indicate that improving the quality of library services contributes significantly to public satisfaction and encourages the improvement of literacy culture among the wider community in a sustainable manner.
Co-Authors Shanty Noor Mareta