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All Journal Skyhawk: Jurnal Aviasi Indonesia INJECT Interdisciplinary Journal of Communication
Achmad Rizki Arrajabi
Universitas Brawijaya
Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Disaster Communication Governance at Yogyakarta International Airport Achmad Rizki Arrajabi; Maulina Pia Wulandari; Yuyun Agus Riani
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 2 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i2.7005

Abstract

Public relations in high-risk infrastructure is not limited to media relations or message dissemination, but also includes stakeholder coordination, meaning alignment, and public trust maintenance during a crisis. This study reframes airport disaster communication as a strategic public relations practice by examining how stakeholder coordination is designed, enacted, and strengthened at Yogyakarta International Airport. Using a qualitative case study approach, data were collected through in-depth interviews, limited observation, and strategic document analysis involving airport authorities, operational units, and disaster-related external stakeholders. Guided by Stakeholder Management Theory and a strategic public relations perspective, the findings show that crisis coordination emerges through negotiated authority, layered information flows, frontline empathetic communication, and simulation-based institutional learning. Formal documents such as standard operating procedures and disaster management plans provide a basic structure, yet their effectiveness depends on cross-unit information synchronization and the capacity to translate technical risk into credible public messages. The study contributes to public relations scholarship by demonstrating that crisis communication in critical infrastructure functions as communicative governance that links stakeholder engagement, organization-public relationships, legitimacy, and adaptive resilience.
Risk Communication and Multi-Stakeholder Coordination in Airport Emergency Management: Yogyakarta International Airport Achmad Rizki Arrajabi; Maulina Pia Wulandari; Yuyun Agus Riani
SKYHAWK : Jurnal Aviasi Indonesia Vol. 6 No. 2 (2026): SKYHAWK: Jurnal Aviasi Indonesia
Publisher : Indonesia Civil Pilot Academy Banyuwagi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52074/skyhawk.v6i2.369

Abstract

This study examines the operational, communicative, and organizational dimensions of emergency preparedness at Yogyakarta International Airport. Airports located in disaster-prone regions encounter distinct challenges that demand structured coordination among internal departments and external agencies, including the Meteorology, Climatology, and Geophysics Agency, the Regional Disaster Management Agency, AirNav Indonesia, the Indonesian National Armed Forces, and the Indonesian National Police. Employing a qualitative descriptive design, the research draws on semi-structured interviews with eleven key informants, operational document analysis, and participatory observation of emergency drills. Thematic analysis indicates that internal communication and command structures are well developed, while strategic external communication and public risk messaging remain underdeveloped. Multi-stakeholder coordination substantially affects operational resilience and response efficiency. Information technology integration, such as real-time monitoring and dashboards, facilitates internal coordination but requires further optimization for public communication. The study offers evidence-based recommendations to refine emergency protocols, strengthen risk communication, and enhance multi-stakeholder collaboration. These findings advance the literature on airport emergency management and provide actionable guidance for improving operational resilience at airports in high-risk zones.
Co-Authors Maulina Pia Wulandari Yuyun Agus Riani