Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal International Journal of Travel, Hospitality and Events Journal of Social Service and Empowerment
Alex Setiawan
Politeknik Sahid, Indonesia
Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Transportation Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Service Quality on Guest Satisfaction at the Restaurant of Oakwood Premier Cozmo Jakarta Anik Yuniati; Yulianti; Alex Setiawan; Marcella Zailanty Destria
International Journal of Travel, Hospitality and Events Vol. 5 No. 2 (2026): International Journal of Travel, Hospitality and Events
Publisher : The Postgraduate School of Tourism Sahid Polytechnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/ijothe.v5i2.804

Abstract

Purpose: This study was conducted to analyse the effect of service quality on customer satisfaction at Oakroom Restaurant, Oakwood Premier Cozmo Hotel Jakarta. The study aims to examine five dimensions of service quality (SERVQUAL), namely reliability, responsiveness, assurance, empathy, and tangibles in the context of the hospitality industry. Research methods: This study uses an associative quantitative approach. Data were collected through questionnaires distributed to 50 respondents who had visited the restaurant at least twice. Data analysis was conducted using validity, reliability, normality, simple linear regression tests, and t-tests using SPSS version 29 software. Result and discussion: The analysis results indicate that service quality has a positive and significant influence on customer satisfaction. This is evidenced by a regression coefficient of 0.353 and a significance value (p) < 0.001. In other words, every increase in service quality will be followed by an increase in guest satisfaction. Among the five dimensions, the responsiveness dimension has been proven to be the most dominant predictor influencing satisfaction. Implication: The practical implication of this research is that the management of Oakroom Restaurant is advised to prioritise improving efficiency and service responsiveness in order to enhance overall customer experience and satisfaction. Academically, these findings can serve as a basis or reference for further research exploring the relationship between service quality and satisfaction in the hospitality industry.
Belajar Nilai Kepemimpinan Dari Istana Kepresidenan Cipanas Anik Yuniati; Yulianti; Alex Setiawan
Journal of Social Service and Empowerment Vol. 3 No. 1 (2026): Journal of Social Service and Empowerment (JOSSE)
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/josse.v3i1.774

Abstract

Abstrack: Tujuan Penulisan jurnal ini agar siswa-siswi kelas 7 (tujuh) SMP Jagakarsa dapat memperoleh ilmu pengetahuan dan wawasan serta mengenal lebih dekat Istana Kepresidenan Cipanas sehingga dapat memahami nilai-nilai kepemimpinan dari sejarahnya dengan menggunakan metode kualitatif. Hasil penulisan menunjukkan bahwa Kunjungan para Siswa-siswi Kelas 7 SMP Jagakarsa Jakarta Selatan sangat memberikan dampak positif. Istana Kepresidenan Cipanas bukan hanya tempat peristirahatan presiden, tetapi juga menyimpan banyak cerita sejarah bangsa. Dari sana, siswa dapat belajar nilai kepemimpinan seperti tanggung jawab, kebijaksanaan, disiplin, dan cinta tanah air. Dengan memahami nilai-nilai tersebut, diharapkan siswa dapat meneladani sikap baik pemimpin dan dapat diterapkan di dalam kehidupan sehari-hari.Kata kunci: Istana Cipanas, Kepresidenan, Nilai Kepemimpinan, Siswa Kelas 7 SMP Jagakarsa. Abstract: The purpose of this journal is to provide seventh-grade students of Jagakarsa Junior High School with knowledge and insight, as well as a closer understanding of the Cipanas Presidential Palace, enabling them to understand leadership values from its history using qualitative methods. The results indicate that the visit by seventh-grade students of Jagakarsa Junior High School, South Jakarta, had a very positive impact. The Cipanas Presidential Palace is not only a resting place for presidents, but also holds many stories of the nation's history. From there, students can learn leadership values such as responsibility, wisdom, discipline, and love of country. By understanding these values, it is hoped that students can emulate the good behavior of leaders and apply them in their daily lives.Keywords: Cipanas Palace, Presidency, Leadership Values, Seventh-Grade Students of Jagakarsa Junior High School.
Co-Authors Anik Yuniati Anik Yuniati Marcella Zailanty Destria Yulianti