Chairunnisah Putri Ayu Ningsih
Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, UIN Raden Fatah Palembang

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Interpersonal Communication of Employees in Services for the Elderly with Cognitive Impairments in the Harapan Kita Elderly Social Home Sakinah; Budianto; Chairunnisah Putri Ayu Ningsih
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) - July 20
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.9864

Abstract

This research is motivated by the importance of interpersonal communication in services for the elderly who experience cognitive impairment, such as memory loss, difficulty understanding instructions, emotional changes, and slow communication responses. This condition requires employees to be able to adjust the way they communicate so that the services provided remain effective and able to create a sense of comfort for the elderly. This study aims to find out how employee interpersonal communication in services for the elderly with cognitive impairment and to find out the obstacles faced by employees in the communication process. This study uses a qualitative descriptive method with data collection techniques through observation, in-depth interviews, and documentation. The research informants consisted of employees and the elderly at the Harapan Kita Indralaya Elderly Social Home. The theory used in this study is Interaction Adaptation Theory by Judee K. Burgoon which explains that individuals will adjust their communication behavior based on the needs and conditions of the interlocutor in an interaction.
Village Government Communication Strategy in Coffee Farmer Community Empowerment Activities in Tanjung Beringin Village, South Merapi District, Lahat Regency Ellia Surista; Taufik Akhyar; Chairunnisah Putri Ayu Ningsih
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) April 202
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.11003

Abstract

This study aims to analyze the communication strategy of the village government in the empowerment of the coffee farmer community in Tanjung Beringin Village, South Merapi District, Lahat Regency, and identify communication obstacles faced in its implementation. This study uses a qualitative approach with a descriptive method. Data collection techniques were carried out through in-depth interviews with key informants, field observations, and documentation. The results of the study show that the village government implements various communication strategies, namely interpersonal communication (face-to-face), communication through the media (WhatsApp), participatory communication, extension communication (educational), plot demonstration (demonstration plot), and communication based on local culture. Of all these strategies, face-to-face communication is the most dominant and effective because it is able to adapt to the characteristics of the farming community. Meanwhile, the use of digital media serves as a support in the dissemination of information. Participatory communication strategies, counseling, and plot demonstrations have been proven to be able to increase farmers' understanding, skills, and trust in the innovations provided. However, in its implementation, there are still various communication barriers, such as obstacles in message delivery, physical obstacles, low community participation, resistance to change, and cultural and customary barriers. Therefore, a more adaptive, participatory, and in accordance with the socio-cultural conditions of the community is needed so that the empowerment process can run more optimally.