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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Salma Rivani Luawo
Program Studi Administrasi Publik, Fakultas Ilmu Sosial, Universitas Muhammadiyah Gorontalo
Economics, Econometrics & Finance Public Health Social Sciences

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Analysis of the Performance of State Civil Apparatus in Public Services in the Office Dungingi Sub-district Head, Gorontalo City Hindun A. Djafar; Srihandayani Suprapto; Dian Fitriani Karim; Salma Rivani Luawo
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) April 202
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.10917

Abstract

Public services are an important indicator in assessing the performance of the government, especially the State Civil Apparatus (ASN) as the main implementer of services to the community. However, in practice, the performance of civil servants still faces various obstacles such as lack of understanding of main tasks and functions, low use of information technology, and suboptimal time discipline, so that it has an impact on the effectiveness of public services. This study aims to analyze the performance of civil servants in public services at the Dungingi Sub-district Office, Gorontalo City and identify the factors that affect it. This study uses a qualitative approach with a descriptive type of research. The results of the study show that the performance of civil servants is not fully optimal. Based on four indicators, namely ability, initiative, punctuality, and quality of work results, it was found that three indicators of ability, initiative, and punctuality still face obstacles. Meanwhile, the quality of work results is the best indicator, with service results that are relatively accurate, neat, and according to the needs of the community. In conclusion, improving the performance of civil servants needs to be focused on strengthening capabilities, increasing initiatives, and improving discipline and the use of technology so that public services can run more effectively, efficiently, and of high quality.
Implementation of Permendagri Policy No. 70 of 2019 concerning Local Government Information Systems (SIPD) at the Bone Bolango Regency Health Office Kariyani Tangahu; Salma Rivani Luawo; Muh Firyal Akbar; Apris A.Tilome
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) April 202
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.11002

Abstract

The purpose of this study is to determine the implementation of the policy of the Minister of Home Affairs No. 70 of 2019 concerning the Regional Government Information System (SIPD) at the Bone Bolango Regency Health Office. This study uses a qualitative research method with a descriptive approach. Data collection techniques use observation, interviews and documentation studies. The indicators used in this study have 4 aspects, namely 1) communication, 2) resources, 3) disposition, and 4) organizational structure. The results of the study show that the implementation of SIPD has not been optimal. This is due to several factors, including the limitation of competent human resources in the field of information technology, lack of technical training, internet network constraints, and lack of maximum support for facilities and infrastructure. In addition, coordination between work units also needs to be improved to support better data integration. Therefore, the government must improve infrastructure to support the implementation of policies, such as strengthening the SIPD network and servers. Then conduct training on human resources and improve facilities and infrastructure.
Co-Authors Apris A.Tilome Dian Fitriani Karim Hindun A. Djafar Kariyani Tangahu Muh. Firyal Akbar Srihandayani Suprapto