Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Monas: Jurnal Inovasi Aparatur
Erdy Saparudi
Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta
Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analysis of Cross-Sector Collaboration in the Implementation of Burial Ground Utilization Authorization (IPTM) in DKI Jakarta Province Erdy Saparudi; Eko Ramadhan
Monas: Jurnal Inovasi Aparatur Vol. 8 No. 1 (2026)
Publisher : Badan Pengembangan Sumber Daya Manusia Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54849/monas.v8i1.287

Abstract

The Provincial Government of DKI Jakarta bears the responsibility of providing public services to its citizens throughout all stages of life, from birth to death. Within the scope of death‑related services, families of the deceased must obtain four essential documents: the Certificate of Cause of Death (SKPK) issued by a Community Health Center or Hospital; the Death Certificate issued by the Population and Civil Registration Office; the Burial Permit Cover Letter issued by the Public Cemetery (TPU) Administration under the Department of Parks and Urban Forests; and the Burial Ground Utilization Authorization (IPTM) issued by the Investment and One‑Stop Integrated Services Office. Using a qualitative approach, including document reviews and analysis of official reports, this study evaluates the extent of cross-sector collaboration in the provision of death-related services. The findings reveal an absence of effective interagency collaboration, resulting in inefficiencies and reduced service effectiveness. The interdependence among required documents is not supported by integrated operational procedures, leading to slow service delivery and added burdens for grieving families. As a contribution, this study highlights the urgent need to accelerate the development of a one‑stop service system for death-related administrative processes to reduce bureaucratic redundancy and promote a more humane and responsive model of public service governance.
Digital Transformation of Public Services: Evaluation of the Jakarta Kini (JAKI) Application in Jakarta’s Special Capital Region Eko Ramadhan; Erdy Saparudi; Galang Persada Nurani Hakim
Monas: Jurnal Inovasi Aparatur Vol. 7 No. 2 (2025)
Publisher : Badan Pengembangan Sumber Daya Manusia Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54849/monas.v7i2.289

Abstract

Jakarta Kini (JAKI) is a digital service innovation initiated by the Provincial Government of Jakarta through the Jakarta Smart City program as an effort to apply information and communication technology in public administration. This study aims to analyze public perceptions of the effectiveness of JAKI in improving the quality and accessibility of public services in Jakarta. The research employs a descriptive qualitative approach with secondary document analysis derived from official reports, academic publications, and application performance data. JAKI is positioned as a regional model of smart governance that integrates multiple public services into a single digital platform. Unlike previous studies that mainly focused on technological aspects or user satisfaction, this study highlights the interconnection between government digital innovation and citizen participation within a data-driven public service ecosystem. The findings indicate that JAKI plays a substantial role in accelerating citizen reporting, expanding service accessibility, and strengthening participatory governance in digital administration. Early features such as JakLapor, JakRespons, JakPantau, and JakWarta serve as key foundations for two-way communication between the government and citizens. Meanwhile, new developments such as the Health Facility Queue Service, JKN Mobile Integration, Early Warning Notifications, and JakCare further enhance the platform’s role as an integrated digital service hub. Nevertheless, JAKI’s implementation remains suboptimal due to challenges related to uneven digital literacy, limited technological infrastructure, and data protection issues.
Co-Authors Eko Ramadhan Galang Persada Nurani Hakim