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All Journal Economics and Digital Business Review Advances in Management & Financial Reporting
Rizky Ramadhan
Sekolah Tinggi Ilmu Ekonomi Yapis, Dompu, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Public Service Responsiveness and Reliability on Public Satisfaction: A Study at the Dompu Subdistrict Government Office, Indonesia Amelia Catur Pratiwi; Nurul Hayat; Rizky Ramadhan
Advances in Management & Financial Reporting Vol. 4 No. 2 (2026): February - May
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v4i2.753

Abstract

Purpose: This study aims to evaluate and analyze the effect of responsiveness and reliability of public services on public satisfaction with the Dompu Subdistrict Government. The study hypothesizes that both responsiveness and reliability have a positive and significant influence on public satisfaction. Research Method: This study used a quantitative approach with an explanatory research design. Primary data were collected through questionnaires distributed to 60 service users at the Dompu Subdistrict Government, selected using purposive sampling. The research variables were responsiveness and reliability as independent variables, and public satisfaction as the dependent variable. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results and Discussion: The findings show that responsiveness and reliability have a positive and significant effect on public satisfaction. Reliability, particularly data accuracy and consistency of service procedures, was found to be the more dominant factor compared with responsiveness. Together, responsiveness and reliability explain 64.7% of the variation in public satisfaction. Implications: The results indicate that improving public satisfaction requires synergy between responsive service delivery and accurate, consistent administrative performance. Future studies are recommended to include other dimensions of service quality to provide a more comprehensive understanding of factors affecting public satisfaction. Originality: This study provides empirical evidence on the dominant role of reliability in shaping public satisfaction within subdistrict-level public services, specifically in the Dompu Subdistrict Government.
Analisis Faktor - Faktor Yang Mempengaruhi Penghasilan UMKM Depot Air Minum Isi Ulang (Studi Kasus Kecamatan Woja, Kecamatan Dompu, dan Kecamatan Pajo) M. Sirajudin; Mulyati; Rizky Ramadhan
Economics and Digital Business Review Vol. 7 No. 1 (2025)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v7i1.2920

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh lama usaha, jam operasional, dan kualitas produk terhadap penghasilan UMKM depot air minum isi ulang di Kecamatan Woja, Kecamatan Dompu, Dan Kecamatan Pajo, Kabupaten Dompu. Pendekatan kuantitatif digunakan dengan metode regresi linier berganda. Sampel berjumlah 30 responden, diambil melalui teknik sampling jenuh dari populasi pelaku usaha depot air isi ulang. Instrumen pengumpulan data menggunakan kuesioner skala Likert dan diolah menggunakan aplikasi SPSS versi 21. Hasil penelitian menunjukkan bahwa ketiga variabel, yaitu lama usaha, jam operasional, dan kualitas produk, secara parsial maupun simultan berpengaruh signifikan terhadap penghasilan UMKM. Di antara ketiganya, kualitas produk memiliki pengaruh dominan terhadap peningkatan pendapatan. Temuan ini mengisi celah penelitian sebelumnya yang cenderung berfokus pada aspek umum, serta menyoroti pentingnya kualitas dan efisiensi operasional dalam konteks lokal. Hasil penelitian ini diharapkan menjadi masukan strategis bagi pelaku UMKM dan pemerintah daerah dalam merancang kebijakan pengembangan usaha air minum isi ulang yang berkelanjutan.
Co-Authors Amelia Catur Pratiwi M. Sirajudin Mulyati Nurul Hayat