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All Journal Jurnal Menata
Hilde Febi Annisa Nuryanto
Manajemen Kuliner, Politeknik Pariwisata Batam,
Humanities Social Sciences Veterinary

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ANALISIS STRATEGI KOMUNIKASI ASERTIF DAN EMPATIK DALAM PENYELESAIAN KONFLIK DI LINGKUNGAN KERJA KULINER Hilde Febi Annisa Nuryanto; Siska Amelia Maldin
JURNAL MENATA Vol. 5 No. 1 (2026): MEI 2026
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmt.v5i1.437

Abstract

Conflict in the culinary work environment is a common phenomenon, primarily due to high work pressure, intensive interpersonal interactions, and the diversity of personal backgrounds and values among employees. This study aims to analyze assertive and empathic communication strategies in resolving conflicts that occur within culinary workplaces. Using a descriptive qualitative approach based on literature review from various journals and scientific articles, the study finds that assertive and empathic communication significantly contributes to constructive conflict resolution. Open two-way communication and the ability to listen actively are identified as key factors in effective conflict management within this sector.
Co-Authors Maldin, Siska Amelia