Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JUMANDIK
Lukman Fauzi
Universitas Pamulang
Economics, Econometrics & Finance Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS MAKANAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA ANGKRINGAN 88 KOTA DEPOK Lukman Fauzi; Mahnun Mas’adi
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 4 No 3 (2026): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/cwga3v93

Abstract

The purpose of this study was to determine the effect of food quality and service quality on customer satisfaction at Angkringan 88, Depok City. The method used was quantitative. The sampling technique used the Slovin formula and obtained a sample of 95 respondents. Data analysis used validity tests, reliability tests, classical assumption tests, regression analysis, correlation coefficients, determination coefficients, and hypothesis tests. The population in this study were consumers at Angkringan 88, Depok City, and the number of saturated samples was 95 respondents. Data collection methods used questionnaires with a Likert scale, observation, and literature studies. The results of this study indicate that food quality significantly influences customer satisfaction, with a coefficient of determination of 49.4%, and the hypothesis test obtained t count > t table or (9.522 > 1.986). Service quality significantly influences customer satisfaction, with a coefficient of determination of 56.4%, and the hypothesis test obtained t count > t table or (10.974 > 1.986). Food quality and service quality simultaneously significantly influence customer satisfaction, with the regression equation Y = 17.836 + 0.372X1 + 0.478X2, with a coefficient of determination of 63.0%, while the remaining 37.0% is influenced by other factors. The hypothesis test obtained F count > F table or (12.761 > 9.10).
Co-Authors Mahnun Mas’adi