Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Idarotuna : Jurnal of Administrative Science Business and Applied Management Journal
Mansur Chadi Mursid
Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan, Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Digital Transformation Through Management Information Systems: Opportunities and Challenges for Islamic Value-Based Organizations Dwi Tika Wulan Sari; M. Romiz Assiddiqi; Sulistiya Puji Astuti; M. Rafi Fayyadh; Lia Fatra Nur Laili Kamalin; M. Reza Fahrezi; Ummu Kholil Prawesti; Diana Kristi; Adellia Saniyatuz Zahro; Rohadatul Marsa; Mansur Chadi Mursid
Idarotuna : Journal of Administrative Science Vol. 7 No. 1 (2026): May
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v7i1.215

Abstract

Digital transformation has become a strategic necessity for modern organizations, including Islamic value-based organizations that are required to remain adaptive without abandoning sharia principles. This study aims to analyze the role of Management Information Systems (MIS) in digital transformation, identify opportunities and challenges for their implementation, explore patterns of Islamic value integration, and formulate a contextual MIS adoption model. The method used is a qualitative approach through literature studies using content analysis and thematic analysis techniques of various scientific sources and institutional reports. The results show that MIS plays a key role in improving operational efficiency, the quality of data-driven decision-making, and organizational transparency. MIS implementation opens up opportunities for increased innovation, efficiency, and accountability, but is faced with challenges such as cultural resistance, limited digital literacy, and gaps in the integration of Islamic values ​​that are still symbolic. Therefore, an integrative approach is needed through holistic, contextual, and cultural patterns so that Islamic values ​​are substantively internalized in the system. This study produces a value-based MIS adoption model that emphasizes the balance between technological readiness, organization, and the principles of maqasid al-shariah. The implications of this research provide a conceptual contribution in developing a digital transformation framework based on Islamic values ​​that is adaptive, ethical, and sustainable.
The Mediating Role of Customer Satisfaction in The Relationship Between Service Quality and Complaint Handling Toward Customer Loyalty at Bank After Digital Disruption Mansur Chadi Mursid; Elysia Anindya Indriani; Pratomo Cahyo Kurniawan; Catherine Conales Salvo; Aenurofik Aenurofik; Abdul Hamid
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2089

Abstract

The development of digital transformation in the banking industry has encouraged Bank Syariah Indonesia (BSI) to digitally transform its mobile banking services by releasing the BYOND by BSI SuperApp as the latest version of BSI Mobile. However, in early 2025, a digital service disruption occurred, leading to an increase in customer complaints, including at Bank BSI. This disruption caused inconvenience in transactions and potentially affected customer satisfaction and loyalty. The purpose of this study was to evaluate the extent to which service quality and complaint handling influenced customer loyalty through customer satisfaction. This study used a quantitative approach with a survey method. Data were collected by distributing questionnaires to BSI KCP Pemalang customers using a purposive sampling technique. The sample of this study were BYOND users who were affected by the disruption, had previously reported problems related to BYOND, were at least 18 years old, and lived in the Pemalang area. The measurement scale used a five-point Likert scale. Data analysis was performed using the Structural Equation Modeling (SEM) method based on Partial Least Square (PLS) with the SmartPLS 4 application. The results showed that service quality and complaint handling influenced customer satisfaction. However, service quality and complaint handling did not influence customer loyalty. Customer satisfaction was shown to influence loyalty and mediate the relationship between service quality and complaint handling on customer loyalty with p values 0,001 and 0,003. The practical implication of this research is the importance of prioritizing consumer satisfaction in handling their complaints.
Co-Authors Abdul Hamid Adellia Saniyatuz Zahro Aenurofik Aenurofik Catherine Conales Salvo Diana Kristi Dwi Tika Wulan Sari Elysia Anindya Indriani Lia Fatra Nur Laili Kamalin M. Rafi Fayyadh M. Reza Fahrezi M. Romiz Assiddiqi Pratomo Cahyo Kurniawan Rohadatul Marsa Sulistiya Puji Astuti Ummu Kholil Prawesti