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All Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani
Fikki Dzulfiqar Khaidir Sulong
Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta
Education Social Sciences Other

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Pengaruh Komunikasi, Teknologi Informasi Dan Motivasi Intrinsik Terhadap Kinerja Pegawai Pada Kantor Kecamatan Jatiasih Kota Bekasi Fikki Dzulfiqar Khaidir Sulong
Reformasi Administrasi Vol. 13 No. 1: Maret 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study aims to analyze the influence of communication, information technology, and intrinsic motivation on employee performance in improving public service quality at the Jatiasih Sub-District Office, Bekasi City. The research method employed is a quantitative approach, utilizing multiple linear regression to test the relationship between independent variables (communication, information technology, and intrinsic motivation) and the dependent variable (employee performance). The research findings indicate a positive and significant relationship between communication and employee performance, with a regression coefficient value of 0.556, a t-value of 8.432, and significance of 0.000 (p < 0.05). Information technology also significantly influences employee performance, with a regression coefficient of 0.140, a t-value of 3.065, and significance of 0.003 (p < 0.05). Furthermore, intrinsic motivation significantly affects employee performance with a regression coefficient of 0.113, a t-value of 2.034, and significance of 0.047 (p < 0.05). Based on these results, the study suggests that enhancing communication quality, utilizing information technology, and improving intrinsic motivation can improve employee performance in delivering better public services.
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