Suwanto Suwanto
Universitas Pamulang, Tangerang Selatan, Indonesia

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Leadership and Job Stress among Non-Civil Servants: Job Satisfaction Mediation and Employment Status Moderation Darmadi Darmadi; Desi Prasetiyani; Guruh Dwi Pratama; Suwanto Suwanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3790

Abstract

Purpose: This study examines the effect of leadership on job stress among non–civil servant government employees, including Government Employees under Work Agreements (PPPK), by analyzing the mediating role of job satisfaction and the moderating role of employment status. Research Methodology: A quantitative survey was conducted among non–civil servant and PPPK employees in the South Tangerang City Government. From a population of 3,327 employees, 357 respondents were selected using proportional random sampling methods. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the direct, mediating, and moderating effects. Employment status was treated as a categorical moderator distinguishing PPPK employees from other contract-based staff members. Results: Leadership had a significant negative effect on job stress (β = −0.380, p < 0.001) and a significant positive effect on job satisfaction (β = 0.519, p < 0.001). Job satisfaction significantly reduced job stress (β = −0.433, p < 0.001) and partially mediated the relationship between leadership and job stress (β = −0.225, p < 0.001). Employment status significantly moderated the relationship between job satisfaction and job stress (β = −0.086, p = 0.024). Conclusions: Job stress among non–civil servant public employees is influenced by leadership quality, job satisfaction, and employment status. Limitations: The cross-sectional design and single local government context limit the generalizability of the findings. Contributions: This study contributes to the public-sector human resource management literature by integrating leadership, job satisfaction, and employment status within a mediation–moderation framework based on the Job Demands–resources perspective.
Turnover Intention among Hotel Chefs: The Mediating Effect of Job Stress Prasetyo Kurniawan; Suwanto Suwanto; Subarto Subarto
Annals of Human Resource Management Research Vol. 6 No. 3 (2026): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6.n3.p93-108.2026

Abstract

Purpose: This study investigates the effects of workload and work conflict on turnover intention among hotel chefs, with job stress as a mediating variable. Methodology: A quantitative survey was conducted with 120 chefs employed in star-rated hotels in Tangerang, Indonesia, each with at least one year of work experience. Data were collected using structured questionnaires and analyzed to examine the direct and indirect relationships among the variables. Results: The findings revealed that workload and work conflict significantly increased job stress, which in turn strengthened turnover intention. Both workload and work conflict also had direct positive effects on turnover intention. Job stress partially mediated these relationships, indicating that excessive job demands and workplace conflict influence employees' intention to leave both directly and indirectly through increased stress. Conclusions: Workload and work conflict are key determinants of turnover intention among hotel chefs. Effective management of job demands and workplace conflicts can reduce stress and improve employee retention. Limitations: This study is limited to 120 chefs working in star-rated hotels in Tangerang, which may restrict the generalizability of the findings to other hospitality contexts or regions. Additionally, the use of self-reported survey data may introduce response bias. Contributions: This research enriches the hospitality and human resource management literature by demonstrating the mediating role of job stress in the relationship between workload, work conflict, and turnover intention, while providing practical implications for employee retention strategies.