Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal International Journal of Business and Quality Research
Muhammad Imron
Management Study Program, Faculty of Economics, Universitas Merdeka Madiun, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Influence of Education Level, Workload, and Remuneration System on Employee Performance at the Department of Transportation of Ngawi Regency Sudaryono; Ahadiati Rohmatiah; Muhammad Imron
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.4302

Abstract

Public sector organizations, particularly in regional transportation, face strict market demands to adopt high standards of professionalism, speed, and operational efficiency. While employee performance is recognized as a dynamic outcome of complex internal and external factors, integrated studies concurrently examining the impact of intellectual capacity, operational pressure, and welfare guarantees remain limited. Therefore, this study aims to examine and analyze the partial and simultaneous influence of education level, workload, and remuneration system on employee performance at the Department of Transportation of Ngawi Regency, as well as to identify the most dominant variable. A causal quantitative approach was adopted, and a proportionate stratified random sampling technique was used to select a sample of 109 employees from a total population of 149 employees. Primary data was collected using a validated Likert scale questionnaire and analyzed using multiple linear regression via SPSS version 27. The hypothesis testing results demonstrated that education level and the remuneration system have a positive and significant effect on employee performance, whereas workload has a negative and significant effect. Simultaneously, education level, workload, and the remuneration system jointly have a significant effect on employee performance, explaining 74% of the performance variation (Adjusted R Square = 0.740). The dominant variable test revealed that the remuneration system is the factor with the strongest influence on employee performance. The study concludes that an equitable remuneration system is the most critical factor in maintaining work motivation and service quality among study participants. The study recommends that institutional leaders prioritize merit-based incentives, evaluate the distribution of daily workload, and continuously facilitate employee educational development to optimize public service performance
Influence of Brand Experience, Customer Satisfaction, And Trust On Customer Loyalty for Kanzler Crispy Nugget Products In Sragen Regency Geddy Ganjar Pramana; Muhammad Imron; Ahadiati Rohmatiah
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.4308

Abstract

This study aims to examine and analyze the influence of brand experience, customer satisfaction, and trust on customer loyalty for Kanzler Crispy Nugget products in Sragen Regency. The sampling technique used the Lemeshow formula approach with a total sample of 100 customer respondents. Data collection methods were carried out through questionnaires, while data analysis used multiple linear regression, t-test (partial), F-test (simultaneous), and the coefficient of determination (R2) assisted by the SPSS program. The results of data analysis and discussion show that partially, the variables of brand experience, customer satisfaction, and trust each have a positive and significant influence on customer loyalty. Furthermore, the simultaneous test results prove that the three independent variables collectively have a significant effect on the formation of customer loyalty. The conclusion of this study confirms that enhancing the brand interaction experience, satisfaction with product quality, and consumer trust is empirically proven to be the determining factor in driving repurchase loyalty for Kanzler Crispy Nugget products in the region.
Co-Authors Ahadiati Rohmatiah Geddy Ganjar Pramana Sudaryono