Idris Idris
Fakultas Ekonomika dan Bisnis, Universitas Diponegoro

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Pengembangan Usaha Bisnis Kuliner Luwiih Cafe Iffah Fitria Nursolichah; Idris Idris
Diponegoro Journal of Management Volume 14, Nomor 4, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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One of the strategic sectors that plays an important role in supporting Indonesia's economic growth is the food and beverage industry. Population growth is one of the factors contributing to the increase in coffee consumption in Indonesia. In terms of population growth, Cirebon Regency has promising prospects for the future, one of which is as a consumer of coffee. The challenges faced by companies today include insufficient implementation of promotional and marketing strategies, resulting in the Luwiih Cafe brand remaining relatively unknown to the public as a place for socializing and working from coffee across all age segments. This study aims to understand the direction and objectives of Luwiih Cafe, assess the market potential of Luwiih Cafe in Cirebon Regency, and create a business map for Luwiih Cafe in Cirebon Regency. This study employs a qualitative method with a descriptive approach. Data collection was conducted through observation to obtain primary data. Documentation methods were used to obtain secondary data. Luwiih Cafe has significant potential to expand its consumer base Based on market analysis. The implementation of a facility availability approach with a personalized touch has been developed as a marketing strategy by Luwiih Cafe. Product quality presents a unique challenge for Luwiih Cafe's operations. Therefore, Luwiih Cafe consistently strives to enhance quality control in its production processes. The implementation of recruitment and selection is a crucial step for the sustainability of Luwiih Cafe. By placing individuals according to their expertise, potential issues can be minimized. Daily coordination meetings with employees are conducted via a WhatsApp Group, and monthly meetings are held in person. Business legality, in the form of a Business Identification Number (NIB), is required to protect business activities. In terms of economics, Luwiih Cafe employs workers from Cirebon Regency. Luwiih Cafe can expand its market reach, strengthen its brand image, and enhance customer satisfaction by collaborating with micro-influencers and food bloggers to conduct reviews and endorsements, thereby increasing Luwiih Cafe's visibility on social media and optimizing the use of digital platforms.
Analisis Pengaruh Pengalaman Merek Dan Electronic Word Of Mouth Terhadap Loyalitas Merek Dengan Kepuasan Merek Dan Kepercayaan Merek Sebagai Variabel Intervening: Studi Pada Konsumen Produk Wardah Glasting Liquid Lip Frida Laksiasti; Idris Idris
Diponegoro Journal of Management Volume 15, Nomor 2, Tahun 2026
Publisher : Faculty of Economics and Business Diponegoro University

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This study examines the effects of Brand Experience and electronic word of mouth on brand loyalty among Wardah consumers in Semarang City, Indonesia. Although the Indonesian cosmetic industry has grown rapidly and competition between local and global brands has intensified, Wardah still faces challenges in maintaining consumer loyalty despite its halal positioning. Using a quantitative approach, data were collected through questionnaires distributed to 160 respondents and analyzed using SEM with SmartPLS 4.0. The results show that Brand Experience and electronic word of mouth do not only influence Brand Loyalty directly, but also indirectly through Brand Satisfaction and Brand Trust. In addition, Brand Satisfaction and Brand Trust significantly mediate the relationship between the independent variables and Brand Loyalty. These findings highlight the important role of positive consumer experiences, electronic information, satisfaction, and trust in strengthening brand loyalty.