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Nurhaqiqi Rizqi
Management Study Program, Faculty of Economics, Asahan University
Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Workload, work stress, and internal communication as predictors of employee loyalty in a regional agriculture office Nurhaqiqi Rizqi; Surya Bakti
Priviet Social Sciences Journal Vol. 6 No. 5 (2026): May 2026
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v6i5.1944

Abstract

This study examined workload, work stress, and internal communication as predictors of employee loyalty among civil servants or Aparatur Sipil Negara (ASN) at the Asahan Regency Agriculture Office in North Sumatra, Indonesia. Drawing on the Job Demands-Resources (JD-R) model and Social Exchange Theory, this study uses a quantitative explanatory design with saturation sampling of the fully eligible workforce (N = 31). Data were collected using a five-point Likert questionnaire and analyzed using multiple linear regression. The results show that workload is positively associated with employee loyalty (B = 0.508, p = .007), and internal communication is also positively associated (B = 0.389, p = .025), while work stress is not statistically significant (B = -0.050, p = .618). The three predictors were jointly significant (F(3, 27) = 52.71, p < .001; adjusted R² = .838), although the high explanatory power should be interpreted cautiously, given the small, single-site, self-report design. This study contributes to public-sector HRM by showing that, in a tenure-protected regional agriculture office, a manageable workload and effective communication may be more closely linked to loyalty than work stress. The findings are context-specific and should be tested in larger, multi-agency studies.
Co-Authors Surya Bakti