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All Journal Abdi Masyarakat Business Management
I Wayan Sugiartana
Administrasi Bisnis, Sekolah Tinggi Ilmu Sosial dan Ilmu Politik Wira Bhakti Denpasar Bali
Humanities Decision Sciences, Operations Research & Management Education Energy Social Sciences Other

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Effectiveness of Smart City Policy Implementation in Improving the Quality of Public Services: Case Study in Denpasar City I Wayan Sugiartana; Ni Made Citra Angreni; Aditya Manggala RS; Ni Made Puriati; I Nengah Merta
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/94wb9r38

Abstract

This study aims to evaluate the effectiveness of the implementation of smart city policies in improving public service quality in Denpasar. As a city that has adopted digital technology to enhance efficiency and sustainability, Denpasar focuses on utilizing the Internet of Things (IoT), digital twins, and digital platforms to improve public services. This research uses a descriptive qualitative approach with in-depth interviews and literature review to explore the perspectives of various stakeholders, both from the government and the community. The results show that although the smart city policy has had a positive impact on service efficiency in several sectors such as transportation and waste management, its implementation is still hindered by infrastructure issues, digital literacy among the public, and inter-sectoral coordination. Some of the main challenges faced include limited internet access and concerns over data security. This study recommends that the Denpasar government improve technology infrastructure, strengthen public digital literacy, and enhance cross-sector collaboration to maximize the potential of smart cities in improving public service quality.
Development of Banjar Munduk Malang, Sedang Village as a Historical Tourism Village through MBO Museum Literacy I Wayan Sugiartana
Abdi Masyarakat Vol. 8 No. 1 (2026): Abdi Masyarakat
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/kt5vks46

Abstract

Sedang Village, Banjar Munduk, Malang, Tabanan Regency, has great potential to be developed as a historical tourism village through the existence of the MBO Museum (Oemoem Headquarters). This museum preserves traces of the struggle of I Gusti Ngurah Rai and his troops, and symbolizes the role of the village community in supporting the independence revolution by providing protection and food logistics. The community service activities carried out by STISPOL Wira Bhakti Denpasar aim to increase historical literacy of the community, especially the younger generation, so that they understand the value of the struggle and local contributions to national history. The activity methods include historical education, interactive discussions, and training in managing museum narratives as tourist attractions. The results of the activities show an increase in public knowledge about the history of the struggle, a growing collective awareness to preserve local values, and the emergence of the idea of ​​​​developing a history-based tourism village. The MBO Museum not only functions as an educational center, but also became the forerunner to the establishment of Kodam IX/Udayana, thus having strategic value in Indonesian military history. This activity concludes that historical literacy and strengthening the role of the MBO Museum can be the foundation for the development of Sedang Village, Banjar Munduk, Malang, as a sustainable historical tourism destination. With the support of the community and universities, this village has the potential to become a center for historical education as well as a new source of income through cultural and struggle-based tourism.
Co-Authors Aditya Manggala RS I Nengah Merta Ni Made Citra Angreni Ni Made Puriati