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All Journal YUME : Journal of Management Journal of Creative Power and Ambition (JCPA)
Ahmad Juliana
Universitas Borneo Tarakan, Tarakan, Indonesia
Economics, Econometrics & Finance Health Professions Social Sciences

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The Role of Workload in Moderating the Relationship Between Competence, Motivation, and Performance of Civil Servants in Bulungan Regency Fitri Amin; Syahran Syahran; Muhamad Nur Utomo; Shalahuddin Shalahuddin; Ahmad Juliana
Journal of Creative Power and Ambition (JCPA) Vol. 4 No. 01 (2026): Journal of Creative Power and Ambition (JCPA)
Publisher : CV Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70610/jcpa.1263

Abstract

Public sector employee performance is a key factor in achieving effective governance and high-quality public services. Amid rising public demands, government employees face job complexity, resource constraints, and high administrative pressure. This study aims to analyze the influence of competence and motivation on the performance of public sector employees and to examine the moderating role of workload in this relationship among government officials in Bulungan Regency. This study employs a quantitative approach using a survey method targeting public sector employees in Bulungan Regency. Data were collected via a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling to test the direct relationships and moderating effects among the variables, after first ensuring the validity and reliability of the instruments. The results of the study indicate that competence and motivation have a positive and significant effect on employee performance, while workload acts as a moderating variable that weakens the relationship between competence and performance as well as between motivation and performance when workload is high. These findings indicate that the management of disproportionate workloads can hinder the utilization of employees’ competencies and motivational energy; thus, in practice, local governments need to balance the distribution of workloads with competency development and motivation systems so that civil servant performance can be optimized sustainably.
Dampak Kualitas Produk Terhadap Minat Beli Ulang Dengan Kepuasan Pelanggan Sebagai Variabel Mediasi Jhon Anderson Lumban Tobing; Ahmad Juliana
YUME : Journal of Management Vol 8, No 3 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i3.10200

Abstract

Makalah ini mengeksplorasi hubungan antara kualitas produk dan minat beli ulang pada sektor UMKM di Malinau, dengan mempertimbangkan kepuasan pelanggan sebagai konstruk mediasi. Sebagai aspek mendasar dalam penilaian konsumen, kualitas produk sangat menentukan apakah pelanggan bersedia melakukan pembelian ulang. Penelitian ini menggunakan desain kuantitatif dengan metode survei, di mana data dikumpulkan dari 80 konsumen yang secara aktif berinteraksi dengan UMKM di wilayah tersebut. Analisis data dilakukan melalui Structural Equation Modeling (SEM) dengan bantuan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa kualitas produk secara signifikan meningkatkan kepuasan pelanggan dan secara tidak langsung mendorong niat beli ulang melalui peran mediasi tersebut. Implikasi penelitian ini menekankan pentingnya bagi UMKM untuk memprioritaskan peningkatan kualitas produk guna mempertahankan daya saing dan memastikan loyalitas konsumen. Saran untuk penerapan praktis serta arah penelitian selanjutnya juga dibahas. Kata Kunci: kualitas produk, kepuasan pelanggan, minat beli ulang, UMKM, Malinau, mediasi
Co-Authors Fitri Amin Jhon Anderson Lumban Tobing Muhamad Nur Utomo Shalahuddin Shalahuddin Syahran Syahran