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All Journal Jurnal Manajemen Terapan dan Keuangan
Rismasari, Nurul
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Humanities Social Sciences

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THE MEDIATING ROLE OF WORK ENGAGEMENT: ORGANIZATIONAL CULTURE AND QUALITY OF WORK LIFE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR Rismasari, Nurul; Talkah, Abu; Askafi, Eka
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 01 (2026): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i01.54089

Abstract

Abstract This research aims to examine and evaluate the impact of organizational culture and quality of work life on organizational citizenship behavior via work engagement, both directly and indirectly. A saturated sampling technique was applied in this study, implying that all members of the population were included in the sample, consisting of 68 civil servants working at the Department of Communication and Informatics of Nganjuk Regency. Data were gathered via Likert-scale questionnaires and processed using SEM-PLS supported by SmartPLS 4. The study demonstrates that organizational culture and quality of work life contribute positively and significantly to employees’ work engagement. Moreover, organizational culture and work engagement positively and significantly affect organizational citizenship behavior. However, quality of work life is not significantly related to organizational citizenship behavior. However, work engagement serves as a full mediator in the link between quality of work life and organizational citizenship behavior and as a partial mediator in the effect of organizational culture on organizational citizenship behavior.  Keywords: organizational culture, quality of work life, organizational citizenship behavior, work engagement
Co-Authors Abu Talkah Eka Askafi