<![CDATA[Patient satisfaction is one of the important indicators to measure the quality of services we provide and satisfaction is an asset to get more patients and to get loyal patients. Patient satisfaction standards in health services are set nationally by the Ministry of Health of the Republic of Indonesia, which is above 95%. This study aims to analyze the factors that influence the quality of life of pulmonary TB patients at UPTD.Special Lung Hospital Medan. This type of research is quantitative with a cross-sectional study design. From the satisfaction survey data of RSU Mitra Medika Bandar Klippa for 2023, it shows that the patient satisfaction rate is 87%. When the researchers conducted an initial survey on October 12, 2021, the initial survey data obtained showed that 7 patients expressed dissatisfaction with the services provided in the outpatient room. The purpose of this study was to analyze services to patient satisfaction in the outpatient room of RSU Mitra Medika Bandar Klippa. This research is a descriptive qualitative study conducted in the outpatient room of RSU Mitra Medika Bandar Klippa in June 2022. Where the informants in this study were the Head of the Outpatient Room, Five Patients, Specialist Doctors, Customer Service and Cleaning Officers. Data were analyzed using theme analysis. The results showed that health worker communication is closely related to patient satisfaction. Responsiveness of health workers is closely related to patient satisfaction. Cleanliness and comfort are closely related to patient satisfaction. Information before the patient goes home is closely related to patient satisfaction. Based on the conclusions, it is recommended that the results of this study be input material and become material in evaluating communication in providing services to all hospital visitors, by increasing effective communication, increasing the responsiveness of all hospital staff, maintaining the cleanliness and comfort of the outpatient room and health workers always provide information before patients leave the service unit. It is recommended that the results of this study can be an applicable concept for health workers to be able to improve health service efforts for pulmonary TB patients so that they can apply the rules that have been set, patients comply with undergoing treatment regularly and are good at taking care of themselves so that their disease is not transmitted to others.]]>
