Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
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This Author published in this journals
All Journal International Journal of Islamic Business and Management Review Asean International Journal of Business
Maya Irjayanti
Telkom University
Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Enhancing Customer Loyalty in State-Owned Logistics Providers: The Role of Operational Excellence, Information Quality, and Digital Transformation Maya Irjayanti; Anton Mulyono Azis; Reza Ibrahim Ramadinka
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1814

Abstract

This study investigates the concerning decline in the logistics service quality of state-owned logistics service providers in Indonesia, as indicated by the 2023 Logistics Performance Index (LPI). An Indonesian state-owned logistics company is presently ranked 9th in usage frequency, behind its domestic competitors. This study aims to identify the critical components encountered by state-owned logistics service provider and investigate the transformation initiatives implemented to improve their operations. A mixed-method approach utilized in this study, incorporating quantitative data from 199 respondents analyzed using the Smart Partial Least Squares (PLS) technique, with qualitative data from Focus Group Discussions and secondary data. The results indicate that service quality is a pivotal factor influencing customer satisfaction and loyalty. Many operational issues were uncovered, highlighting previous challenges that led to the company's collapse. This study indicates the strategic transformations implemented to regain competitiveness, encompassing enhancements in service processes and innovations focused on customer needs. Practical ideas are offered to improve service performance, enabling state-owned logistics service providers to maintain customer trust and attain long-term success in an increasingly competitive market. Further, this research contributes to the discussion regarding sustainability by advocating for logistics practices that are efficient, reliable, and customer-centric, which are conducive to the long-term resilience of organizations. These transformations are consistent with the objectives of Sustainable Development Goal 9 (Industry, Innovation, and Infrastructure) by promoting innovation in public service delivery and improving infrastructure. Also, the promotion of sustainable logistics operations that reduce inefficiencies and waste is a way in which the emphasis on service quality and operational enhancements contributes to Goal 12 (Responsible Consumption and Production).
Analysis of Lean Manufacturing Efficiency and Effectiveness Using a Digital Kanban System Muhammad Rezki Dwijayanto; Maya Irjayanti
Asean International Journal of Business Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijb.v5i1.1397

Abstract

PT TMSS Yageo Indonesia faced challenges in the material delivery process using the conventional Kanban system. Delays and errors in material filling were detected throughout the process. To improve the effectiveness, efficiency, and accuracy of material delivery, the company implemented the digitalization of the Digital Kanban System (SKD) integrated with the Enterprise Resource Planning (ERP) system. This study focuses on analyzing the effectiveness of the SKD implementation, which is connected to the ERP system in managing Kanban-based material delivery. This approach is expected to improve delivery time efficiency and reduce errors during the material delivery process. Three key indicators were used to evaluate the efficiency and effectiveness of SKD: On-Time Delivery (OTD), delivery efficiency, and material accuracy to the production line. OTD was evaluated based on the percentage of deliveries arriving on time compared to the total number of deliveries during a defined period. The evaluation of efficiency relied on measuring how actual delivery durations corresponded to the predetermined cycle time benchmarks. Efficiency was assessed by evaluating the difference between actual delivery performance and the expected cycle time. These indicators demonstrate how effectively the SKD supports a consistent and reliable material delivery process. The research findings show that On-Time Delivery (OTDm) achieved a 100% rate with no recorded delays. The observation period showed a consistently high level of delivery efficiency. The highest number of deliveries was recorded in the second month, and no delays occurred during the study. According to the study's findings, a comprehensive rollout of the SKD in the whole production environment would be advantageous. To support system adaptability and long-term efficiency, it is vital to improve monitoring processes, provide ongoing workforce development, and encourage continuous research efforts.
Assessing the Effect of Green Supply Chain Management on the Triple Bottom Line at McDonald's Bandung Muhamad Rafli; Maya Irjayanti
International Journal of Islamic Business and Management Review Vol. 5 No. 2 (2025)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v5i2.1618

Abstract

The development of the fast food industry, particularly McDonald's in Bandung, has had a significant impact on the environment due to the use of plastic packaging and production waste. With increasing awareness of sustainability issues, companies have begun adopting Green Supply Chain Management (GSCM) practices to mitigate these negative impacts. GSCM focuses not only on environmental aspects but also on economic and social performance, as reflected in the Triple Bottom Line (TBL) concept. This study aims to analyze the effect of GSCM implementation on TBL at McDonald's in Bandung, given the limited number of similar studies in Indonesia, particularly in the fast food sector. This study aims to: 1) test the positive effect of GSCM on TBL, 2) empirically determine the strength of organizational culture's influence in strengthening the relationship between GSCM and TBL, and 3) empirically determine the strength of organizational size's influence in strengthening the relationship between GSCM and TBL. This study used a quantitative approach with a survey method of 184 McDonald's employees in Bandung selected through purposive sampling. Data were collected through an ordinal-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test validity, reliability, and relationships between variables. The study variables included GSCM (dimensions of internal management, green design, and green production), TBL (economic, social, and environmental performance), organizational size, and organizational culture. The results showed that GSCM had a significant positive effect on TBL. This finding aligns with McDonald's efforts to implement environmentally friendly policies, such as reducing plastic waste and using recycled materials, which have been shown to support business sustainability. This study provides practical contributions for businesses optimizing GSCM strategies to achieve sustainability, as well as academic contributions by enriching the literature on GSCM in the fast food industry. Suggestions for further research include expanding the sample to more diverse geographic regions and exploring mediating variables such as technological innovation to deepen the analysis.
Co-Authors Anton Mulyono Azis Muhamad Rafli Muhammad Rezki Dwijayanto Reza Ibrahim Ramadinka