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p-Index From 2021 - 2026
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This Author published in this journals
All Journal Journal of Entrepreneurial and Business Diversity
Royan Kusniyanto
Insan Pembangunan Indonesia University
Decision Sciences, Operations Research & Management

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The Effect of Customer Experience on Customer Loyalty in the Digital Era Monica Damayanti; Mutiara Fitridiani; Raihan Pandu Prasetyo; Royan Kusniyanto; Muhammad Saeful Haddy
Journal of Entrepreneurial and Business Diversity Vol. 3 No. 4 (2025): Journal of Entrepreneurial and Business Diversity. (October – December)
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jebd.v3i4.391

Abstract

Purpose:Customer experience has become a crucial factor in shaping long-term relationships between companies and customers. In increasingly competitive markets, companies must create positive experiences throughout the customer journey in order to maintain customer loyalty. This study aims to examine the effect of customer experience on customer loyalty.Methodology:The research employed a quantitative approach using a survey method. Data were collected through an online questionnaire distributed to 100 respondents who had experienced interactions with a company’s products or services within the last six months. The sampling technique used was purposive sampling. The collected data were analyzed using descriptive statistics, validity and reliability tests, classical assumption tests, and simple linear regression analysis.Findings:The results indicate that customer experience has a positive and significant effect on customer loyalty. The regression analysis shows a positive regression coefficient (β = 0.645), indicating that better customer experience leads to higher customer loyalty. The t-test results also confirm the significance of the relationship, where the calculated t-value (6.875) is greater than the t-table value (1.984) with a significance value of 0.000.Implication:Furthermore, the coefficient of determination (R²) is 0.520, meaning that customer experience explains 52% of the variation in customer loyalty. These findings suggest that companies should focus on improving customer experience to strengthen customer loyalty and maintain long-term customer relationships.
The Effect of Time Management on Employee Performance Royan Kusniyanto; Mutiara Fitridiani; Yusniati Sihombing; Monica Damayanti; Muhammad Saeful Haddy
Journal of Entrepreneurial and Business Diversity Vol. 3 No. 4 (2025): Journal of Entrepreneurial and Business Diversity. (October – December)
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jebd.v3i4.374

Abstract

Purpose:This study aims to analyze the effect of time management on employee performance. The research employed a quantitative approach using a survey method, with data collected through questionnaires distributed to 60 respondents.Methodology:Simple linear regression analysis was applied to examine the relationship between variables, supported by validity and reliability tests as well as classical assumption testing. The results indicate that time management has a positive and significant effect on employee performance, as evidenced by a t-value of 6.673 with a significance level of 0.000.Findings:Furthermore, the coefficient of determination shows an R-squared value of 0.434, meaning that time management contributes 43.4% to employee performance, while the remaining 56.6% is influenced by other factors not examined in this study. These findings suggest that effective time management plays a crucial role in improving employee productivity and work outcomes. The study highlights the importance of implementing structured time management practices within organizations to enhance employee performance.Implication:Future research is recommended to incorporate additional variables such as motivation, leadership, and work environment to obtain a more comprehensive understanding of factors affecting employee performance.
Co-Authors Monica Damayanti Muhammad Saeful Haddy Mutiara Fitridiani Raihan Pandu Prasetyo Yusniati Sihombing