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All Journal Jurnal Sains Terapan Pariwisata
Maryantina
Sekolah Tinggi Pariwisata Riau, Indonesia
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Enhancing Community Income Through Women's Roles in Bukit Batu Tourism Village Development, Bengkalis Regency Maryantina; Ika Fitria Hasibuan; Sefrona Syaiful; Eni Sumiarsih; Yuliati
Jurnal Sains Terapan Pariwisata Vol. 11 No. 1 (2026): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v11i1.607

Abstract

This study aims to determine how community income increases through the role of women in the development of the Bukit Batu Tourism Village. New sources of income, income stability, increased assets, and participation in economic activities were examined. These activities included cultural attractions, managing tourism facilities, and participating in tourism organizations. The study used a descriptive, qualitative approach. Data were collected via observation, in-depth interviews, questionnaires, and documentation. There were 78 respondents, including Village Heads, members of Tourism Awareness Groups, tourism facility managers, and MSME actors. All participants were selected through a census. Data were analyzed descriptively using a Likert scale. The findings show that community income increased. Before their involvement in tourism, 44.74% earned IDR 2.5–3 million, and 5.26% earned ≤ IDR 2.5 million. After joining the tourism sector, 39.47% earned IDR 4-5 million, and no one remained in the ≤ IDR 2.5 million category. Women's participation in Cultural Attractions scored 3.16 (Fair). Involvement in Tourism Facilities scored 4.14 (Good), Handwoven Textile SMEs scored 4.10 (Good), Sago Cracker SMEs scored 4.22 (Very Good), and Traditional Cake Businesses scored 3.97 (Good). Community perception showed the greatest income growth in handwoven textile SMEs
Optimizing Guest Satisfaction Through Room Attendant Service Excellence: Evidence from FOX Hotel Pekanbaru Sri Febdarina; Ika Fitri Hasibuan; Lisa Lestari; Maryantina; Asur Suryana
Jurnal Sains Terapan Pariwisata Vol. 11 No. 2 (2026): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v11i2.623

Abstract

This study aims to examine the role of room attendants in ensuring the cleanliness of guest rooms at Fox Hotel Pekanbaru and to assess guest satisfaction with the hotel’s room hygiene standards. Data was collected from 105 respondents (8 room attendants and 97 guests), with sample calculations using the Lemeshow formula. Observation and questionnaires were used as data collection techniques. Data were analyzed using a descriptive quantitative approach supplemented by qualitative insights to evaluate the implementation of SERVQUAL dimensions across the housekeeping department. Guest satisfaction was measured using a 5-point Likert scale (scores 1–5) and systematically grouped based on class interval ranges. Daily tasks include preparing trolleys with the necessary equipment, cleaning rooms in accordance with SOPs, and handling rooms with late check-outs. In terms of communication, Room Attendants receive instructions from supervisors, conduct shift handover procedures, report room status, and notify guests of any items left behind. Meanwhile, in terms of supervision, they ensure that guest amenities and cleaning supplies are used efficiently and in accordance with established standards. From the questionnaire distributed to 97 guest respondents, an average score of 4.77 was obtained, which falls into the “very satisfied” category according to the five-point Likert scale. This finding indicates that the role and performance of Room Attendants directly contribute to creating a comfortable stay experience and are an important factor in maintaining service standards at Fox Hotel Pekanbaru
Co-Authors Asur Suryana Eni Sumiarsih Ika Fitri Hasibuan Ika Fitria Hasibuan Lisa Lestari Sefrona Syaiful Sri Febdarina Yuliati