Claim Missing Document
Check
Articles

Found 2 Documents
Search

Implementasi Kebijakan Pengelolaan Limbah Sampah Organik Di Tangerang Selatan Yuliana Fera; Tirton Nefianto; Muhammad Cholifihani; Yahya Rachmana Hidayat; Harits Hijrah Wicaksana
Jurnal Pendidikan Indonesia Vol. 6 No. 7 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i7.8481

Abstract

The purpose of discussing the implementation of organic waste management policies in South Tangerang is to see the implementation of waste disposal policies managed by the Environmental Service successfully become something that is beneficial to society and the state. The empirical condition of the waste problem is a social phenomenon that until now has not been able to be resolved completely by the Indonesian Government. The population is increasing day by day. The increasing population of people in urban areas makes settlements in each area become dense, so that the availability of land / settlements to fulfill people's residences is decreasing. Waste problems are still in the spotlight and almost all Tangerang Selatan cities experience problems in waste management. Especially in urban areas, managing urban waste can be said to be fairly difficult and has many challenges in its management. The larger the area of an urban area, the more waste will be generated so that management is more difficult.  Waste management policies, especially food waste, can provide legal certainty in planning and utilization for the government, entrepreneurs, waste pickers, waste banks, communities, and the public. Policies in the form of programs to increase the role of the community by using the 3 R concept (Reduce, Reuse, and Recycle) are needed. Innovations continue to be developed where the main focus is to reduce waste and turn waste into renewable energy. Presidential Regulation of the Republic of Indonesia Number 35 of 2018 concerning the acceleration of the construction of waste processing installations into electrical energy based on environmentally friendly technology. a. that in order to increase the resilience of cities in maintaining public health and environmental quality, and to make waste a resource as mandated in Article 4 of Law Number 18 of 2008 concerning Waste Management, as well as to significantly reduce the volume of waste for the sake of cleanliness and beauty of the city, it is deemed necessary to accelerate the construction of Waste Processing installations into Electrical Energy Based on Environmentally Friendly Technology in certain provinces and districts / cities; b. that based on the considerations referred to in letter a, it is necessary to establish a presidential regulation concerning the Acceleration of the Construction of Waste Processing Installations into Electrical Energy Based on Environmentally Friendly technology. 
Pengaruh Service Quality dan Customer Experience terhadap Brand Loyalty dengan Mediasi Customer Satisfaction pada Jasa Perawatan Sepatu Fiere Ahmad Al Rifqi; Harits Hijrah Wicaksana
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 3: April 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/j-ceki.v5i3.15012

Abstract

Di tengah pesatnya pertumbuhan industri jasa perawatan sepatu, persaingan yang semakin ketat menuntut penyedia layanan untuk memahami faktor-faktor kunci yang mendorong loyalitas merek pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan pengalaman pelanggan terhadap loyalitas merek, dengan kepuasan pelanggan sebagai variabel mediasi. Penelitian ini menggunakan metode Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan bantuan perangkat lunak SmartPLS 3.0 dan melibatkan responden pengguna jasa perawatan sepatu profesional. Hasil penelitian menunjukkan bahwa pengalaman pelanggan berpengaruh positif dan signifikan terhadap loyalitas merek (koefisien 0,241) dan kepuasan pelanggan (koefisien 0,802). Kualitas layanan terbukti signifikan terhadap kepuasan pelanggan (koefisien 0,802), namun tidak signifikan terhadap loyalitas merek. Sementara itu, kepuasan pelanggan berpengaruh signifikan terhadap loyalitas merek (koefisien 0,524). Analisis mediasi menunjukkan bahwa kepuasan pelanggan memediasi pengaruh pengalaman pelanggan terhadap loyalitas merek, namun tidak memediasi pengaruh kualitas layanan. Temuan ini menegaskan bahwa pengalaman pelanggan memainkan peran yang lebih dominan dalam membentuk loyalitas merek dibandingkan kualitas layanan. Penelitian ini memberikan kontribusi praktis dalam penyusunan strategi peningkatan loyalitas pelanggan, khususnya dengan menekankan pentingnya pengalaman layanan yang menyeluruh dan memuaskan di industri jasa perawatan sepatu.