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All Journal Jurnal Teknologi dan Manajemen Industri Terapan
Sri Gunani Partiwi
Sepuluh Nopember Institute of Technology
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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Analisis Kualitas Layanan dan Kepuasan Wisatawan pada Pengelolaan Desa Wisata Berkelanjutan di Desa Wisata Bansari Salma Fatimatu Zahra; Sri Gunani Partiwi
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 5 No. 1 (2026): Jurnal Teknologi dan Manajemen Industri Terapan
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v5i1.1449

Abstract

Desa Wisata Bansari di Kabupaten Temanggung merupakan destinasi wisata berbasis alam dan pertanian yang memiliki potensi untuk dikembangkan secara berkelanjutan. Namun, kinerja layanan berbasis keberlanjutan yang dirasakan wisatawan belum sepenuhnya optimal. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan wisatawan terhadap kualitas layanan berbasis dimensi keberlanjutan serta merumuskan strategi pengembangan desa wisata berkelanjutan di Desa Wisata Bansari menggunakan metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Data dikumpulkan dari 67 responden wisatawan. Hasil penelitian menunjukkan bahwa nilai CSI sebesar 74,11% yang termasuk dalam kategori puas, namun masih memerlukan peningkatan. Analisis IPA mengidentifikasi empat atribut prioritas perbaikan pada kuadran A, yaitu pengelolaan sampah (L4), manajemen pengelolaan desa wisata (S5), partisipasi masyarakat (S3), dan promosi desa wisata (E4). Berdasarkan hasil tersebut, rekomendasi strategi pengembangan berkelanjutan meliputi peningkatan pengelolaan sampah, penguatan kapasitas SDM dan partisipasi masyarakat melalui pendekatan Community-Based Tourism (CBT), serta optimalisasi promosi digital. Hasil penelitian ini diharapkan dapat menjadi acuan praktis bagi pengelola dan pemangku kepentingan dalam pengembangan Desa Wisata Bansari yang berkelanjutan dan berdaya saing.
The Mediating Effect of Job Satisfaction on the Relationship Between Leadership Styles and Employee Loyalty Ramadhan Rafiq Ibrahim; Sri Gunani Partiwi
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 5 No. 3 (2026): Jurnal Teknologi dan Manajemen Industri Terapan
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v5i3.2134

Abstract

Employee loyalty is one of the key factors influencing the stability of organizational work systems. However, in practice, employee loyalty is often influenced by the leadership styles implemented within the organization. This study aims to analyze the influence of leadership styles (transformational, transactional, democratic, and autocratic) on employee loyalty by considering job satisfaction as a mediating variable. The research was conducted in the additive manufacturing industry in Batam, involving 163 respondents. Data were collected through questionnaires and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results indicate that transformational, transactional, and autocratic leadership styles have a positive and significant effect on job satisfaction, while democratic leadership does not. Furthermore, job satisfaction has a strong positive effect on employee loyalty and fully mediates the relationship between leadership styles and employee loyalty. None of the leadership styles directly influence employee loyalty. The study concludes that transactional leadership is the most effective style to boost job satisfaction and, consequently, employee loyalty in this industrial context.
Co-Authors Ramadhan Rafiq Ibrahim Salma Fatimatu Zahra