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All Journal Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Journal Research of Social Science, Economics, and Management Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends
Sony Heru Priyanto
Sekolah Tinggi Pariwisata Ambarrukmo
Religion Humanities Education Environmental Science Public Health Social Sciences

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DYNAMICS OF CRUISE SHIP TOURIST SERVICE MANAGEMENT AT BONDJAVA TRAVEL TOURS IN SEMARANG AND SURABAYA CITIES I Nyoman Sudirman; Sony Heru Priyanto; Sarbini Sarbini
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 10 No. 2 (2026): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v10i2.3319

Abstract

The increasing number of cruise tourist arrivals at Tanjung Emas Port in Semarang and Tanjung Perak Port in Surabaya requires travel agencies to implement professional and well-structured operational management. However, field findings reveal gaps between Standard Operating Procedures (SOPs) and their actual implementation at Bondjava Travel Tours, which affect service quality. This study analyzes the dynamics of operational management in handling cruise tourists, covering planning, implementation, supervision, operational challenges, and response strategies. A qualitative descriptive approach was employed, with data collected through in-depth interviews, observations, and document analysis conducted in Semarang and Surabaya. The results show that Bondjava Travel Tours has established structured planning and coordination mechanisms; however, several challenges remain, particularly in the consistency of SOP implementation, the quality of human resources, the readiness of transportation facilities, and coordination among service providers. These constraints influence the effectiveness of service delivery and the overall tourist experience.The findings highlight the importance of strengthening quality control systems, improving human resource competencies, and enhancing integration within the tourism service supply chain. Therefore, strategic efforts are needed, including refining more applicable SOPs, intensifying human resource training, strengthening coordination among stakeholders, and implementing continuous monitoring systems. These measures are expected to improve operational effectiveness and support the sustainability of cruise tourism services.
Cumulative Failure and Functional Conversion in Agritourism: A Case Study of Agrowisata Sodong, Semarang City Nina Mistriani; John J.O.I. Ihalauw; Sony Heru Priyanto
Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Vol. 3 No. 3 (2026): August: Momentum Matrix: International Journal of Communication, Tourism, and S
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/momat.v3i4.725

Abstract

The agritourism literature is dominated by studies of successful destinations, while destinations that fail are seldom examined systematically, even though these hold the clearest evidence of the minimum conditions agritourism must meet in order to survive. This study aims to explain the process of functional conversion at Agrowisata Sodong in Semarang City, which ceased operating as an agritourism destination in 2023 after shifting into a water-park-based recreation area, and to formulate an early detection model usable by destinations still in operation. The approach is qualitative, applying Straussian Grounded Theory procedures to a single case. Data were collected through in-depth interviews with three key informants — the site manager, an officer of the sub-district community empowerment institution, and a sub-coordinator of the Semarang City Tourism Office — complemented by observation and document tracing, then analysed with NVivo 14, producing 89 substantive notes. The findings show that the failure was caused neither by limitations of land potential nor by accessibility, but by the sequential collapse of five foundations: conservation of productive land, farmer empowerment, participatory governance, innovation of the offering, and social philosophy. The process was cumulative and mutually contagious, with no single decision identifiable as the cause. On this basis the study formulates the Agritourism Foundation Erosion Model, a diagnostic instrument that maps the five foundations across four stages of erosion and sets a warning threshold for managers of destinations still in operation.
The Effect of Time Management and Work-Life Balance on Employee Performance, with Job Satisfaction as a Mediating Variable (A Study of Postgraduate Students of the Universitas Terbuka at UT Kupang) Betinda Hifa Atrasina; Sony Heru Priyanto; Andi Harmoko Arifin
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1747

Abstract

The phenomenon of working students who undertake dual roles as employees and postgraduate students requires effective time management and optimal work-life balance to maintain workplace performance. This study aims to analyze the effects of time management and work-life balance on employee performance, with job satisfaction as a mediating variable, among postgraduate students of Universitas Terbuka (UT) at UT Kupang. This study employed a quantitative approach using purposive sampling involving 82 postgraduate students at UT Kupang who were also active employees. Data were collected through an online questionnaire and analyzed using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS 4 software. The results show that time management and work-life balance each had positive and significant effects on employee performance and job satisfaction, while job satisfaction also had a positive and significant effect on employee performance. The mediation test results indicate that job satisfaction did not mediate the relationship between time management and employee performance but partially mediated the relationship between work-life balance and employee performance. These findings suggest that time management directly influences performance without involving job satisfaction as a mediating mechanism, whereas work-life balance requires job satisfaction as a psychological mechanism to enhance the performance of working students.
Co-Authors Andi Harmoko Arifin Betinda Hifa Atrasina I Nyoman Sudirman John J.O.I. Ihalauw Nina Mistriani Sarbini Sarbini