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Factors Influencing the Adoption of Mobile-Based Artificial Intelligence Services in Tanzanian Manufacturing SMEs: An Empirical Investigation Ndahani Ng`wasa
Pinisi Journal of Social Science Vol 4, No 2 (2025): September
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pjss.v4i2.70282

Abstract

This study empirically investigates the factors influencing the adoption of mobile-based artificial intelligence (AI) services among manufacturing small and medium enterprises (SMEs) in Tanzania, developing and testing an integrated framework that combines the Mobile Services Acceptance Model (MSAM) with Innovation Diffusion Theory (IDT) and context-specific factors relevant to emerging economies. A mixed-methods research design was employed. Quantitative data were collected from 412 manufacturing SMEs across eight regions of Tanzania using a structured survey instrument. Qualitative data were gathered through semi-structured interviews with 28 SME owners and managers. Structural equation modeling was used to test hypothesized relationships, while thematic analysis was applied to qualitative data. The results reveal that perceived usefulness (β = 0.314, p < 0.001), perceived ease of use (β = 0.287, p < 0.001), compatibility (β = 0.256, p < 0.001), top management support (β = 0.298, p < 0.001), and vendor support quality (β = 0.243, p < 0.001) are the strongest direct predictors of mobile-based AI adoption intention. Infrastructure availability (β = 0.189, p < 0.01) and cost considerations (β = -0.172, p < 0.01) significantly influence adoption. Trust (β = 0.208, p < 0.01) and observability (β = 0.195, p < 0.01) also demonstrate significant effects. Power distance significantly moderates the relationship between top management support and adoption (β = -0.142, p < 0.05). Qualitative findings reveal that trialability, compatibility with existing workflows, and peer influence through business networks emerge as critical determinants. The study focuses on manufacturing SMEs in Tanzania, which may limit generalizability to other sectors or national contexts. The cross-sectional design captures adoption intentions rather than actual sustained usage. The findings provide actionable guidance for SME managers making AI adoption decisions, inform policymakers developing supportive infrastructure and capacity-building interventions, and assist technology vendors in designing solutions appropriate for the Tanzanian market context. This study makes the first empirical contribution to understanding mobile-based AI adoption among manufacturing SMEs in Tanzania, integrating multiple theoretical perspectives with context-specific factors to develop and test a comprehensive framework validated through mixed-methods research.
Bridging the Skills Gap: A Readiness Assessment of Tanzania Revenue Authority Personnel for Artificial Intelligence-Driven Customs Risk Management Ndahani Ng`wasa
Indonesian Journal of Educational Studies Vol 28, No 2 (2025): Indonesian Journal of Educational Studies
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ijes.v28i2.86215

Abstract

The integration of artificial intelligence (AI) into customs risk management has become a strategic priority for revenue authorities worldwide seeking to enhance trade facilitation, improve revenue collection, and combat illicit trade. The Tanzania Revenue Authority (TRA) has made substantial investments in digital transformation, including the deployment of AI-powered Electronic Tax Stamp systems, drone surveillance technology, and the Tanzania Customs Integrated System (TANCIS). However, the successful adoption of these technologies depends critically on the readiness of the workforce that must operate, manage, and maintain them. This study assesses the readiness of TRA personnel for AI-driven customs risk management, focusing on current skills, knowledge gaps, training needs, and organizational preparedness. Using a mixed-methods approach involving surveys (n = 178) and semi-structured interviews (n = 22) with TRA customs officers across four regions of Tanzania, the study identifies significant skills gaps in data literacy, AI system operation, risk analytics, and ethical AI use. The findings reveal that while 78% of respondents expressed positive attitudes toward AI adoption, only 23% reported having received any formal training in AI or data analytics. Key barriers to readiness include inadequate training infrastructure, resistance to disruptive innovation, limited cross-functional collaboration, and financial constraints. The study proposes a capacity-building framework tailored to TRA's operational context, addressing both technical competencies and organizational culture.