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The Privacy Paradox in Luxury Tourism: AI Personalization and Tourist Trust in Indonesian Premium Destinations Hery Maulana Arif
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.1000

Abstract

The evolution of luxury tourism from material-oriented consumption toward transformative and experiential value has intensified the importance of understanding tourists’ psychological motivations and digital trust in exclusive destinations. Indonesia possesses exceptional cultural and natural assets for luxury tourism; however, research exploring luxury tourist behavior and AI-mediated digital trust within the Indonesian context remains highly limited. This study addresses this gap by investigating the psychological motivations of luxury tourists and examining how AI-driven personalization shapes digital trust and privacy perceptions. Using an exploratory qualitative case study approach, data were collected through semi-structured in-depth interviews with 20 international luxury tourists who had visited exclusive destinations in Indonesia, including Bali, Yogyakarta, Lombok, and Komodo. Thematic analysis revealed four dominant motivational themes: authentic cultural immersion, status affirmation and social signaling, psychological restoration, and transformative self-discovery. The findings also identified a significant “Privacy Paradox,” where tourists simultaneously value AI-based personalized services while expressing concerns regarding data surveillance and privacy intrusion. The study concludes that digital trust in luxury tourism is dynamically negotiated through perceived usefulness, emotional value, and transparency in data governance. Ethical AI implementation and transparent personalization strategies are therefore essential for sustaining long-term trust and competitiveness in Indonesia’s luxury tourism sector.
Navigating The Digital Marketplace: A Qualitative Study Of Digital Consumer Behavior In The Era Of Social Media, AI, And Mobile Commerce Hery Maulana Arif
International Humanity Advance, Business & Sciences Vol 3 No 4 (2026): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i4.1001

Abstract

Digital consumer behavior has become increasingly complex due to the rapid integration of social media, artificial intelligence (AI), digital payment systems, and mobile commerce into everyday consumption practices. While prior studies have predominantly relied on quantitative approaches and behavioral analytics, limited research has explored how consumers subjectively interpret and navigate these interconnected digital environments. Addressing this gap, this study investigates consumers’ lived experiences and perceptions regarding digital footprints, influencer marketing, AI-driven personalization, digital payments, and mobile commerce. Using an interpretive qualitative design, data were collected through semi-structured in-depth interviews with 20 purposively selected participants from diverse demographic backgrounds. The data were analyzed using thematic analysis. The findings reveal five major themes: (1) awareness of digital footprints accompanied by privacy tensions, (2) the central role of social media influencers and perceived authenticity in shaping purchase intentions, (3) the convenience–surveillance paradox of AI-driven personalization, (4) trust and generational differences in digital payment adoption, and (5) the dominance of smartphones as the primary interface for mobile commerce. The study demonstrates that digital consumers are neither passive recipients of marketing technologies nor fully rational decision-makers; instead, their engagement is mediated by trust, convenience, authenticity, and perceived transparency. This research contributes to the qualitative consumer behavior literature by providing a richer understanding of consumer experiences in digital marketplaces and offers practical implications for marketers, platform designers, and policymakers seeking to build more transparent, trustworthy, and consumer-centered digital ecosystems.