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All Journal AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT
Venny Handayani
Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusanatara Al-Washliyah Medan.

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PENGARUH KUALITAS PELAYANAN PUBLIK DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL TERHADAP KEPUASAN MASYARAKAT DELI SERDANG Dian Artika; Indah Patmawati; Venny Handayani; Mohammad Irfan Al Qohirie
Amaliah: Jurnal Pengabdian Kepada Masyarakat Vol 10 No 1 (2026): Amaliah: Jurnal Pengabdian kepada Masyarakat
Publisher : LPPI UMN AL WASHLIYAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/ajpkm.v10i1.6522

Abstract

This research aims to analyze the influence of public service quality on community satisfaction at the Population and Civil Registration Office of Deli Serdang Regency. This research uses a qualitative approach with a literature study method sourced from various journals and scientific articles relevant to the research topic. The data is analyzed using qualitative descriptive analysis techniques by reviewing and comparing previous research findings. The analysis results show that the quality of public services affects the level of community satisfaction in population administration services. Some members of the public have expressed sufficient satisfaction with the services provided, particularly in the processing of civil registration documents such as Family Cards and e-ID cards. However, there are still several obstacles such as the timeliness of service, clarity of procedures, and limited service facilities. Therefore, the improvement of public service quality needs to be continuously carried out to enhance public satisfaction with population administration services.
Co-Authors Dian Artika Indah Patmawati Mohammad Irfan Al Qohirie