Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal MEDALION JOURNAL: Medical Research, Nursing, Health and Midwife Participation
Muhammad Purnomo
Muhammadiyah University of Kudus
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
THE RELATIONSHIP BETWEEN MEDICAL AND NON-MEDICAL STAFF INTERPERSONAL COMMUNICATION SKILLS AND OUTPATIENT PATIENT SATISFACTION AT DR. LEOKMONO HADI KUDUS REGIONAL HOSPITAL Yesy Putri Adelia; Muhammad Purnomo; Zunia Khairunisa; Fitriana Kartikasari
MEDALION Journal: Medical Research, Nursing, Health and Midwife Participation Vol. 7 No. 2 (2026): June
Publisher : PT. Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59733/medalion.v7i2.279

Abstract

This study is motivated by the importance of interpersonal communication between medical and non-medical staff in improving outpatient satisfaction in hospitals. The study aims to analyze the relationship between interpersonal communication skills of medical and non-medical staff and outpatient satisfaction at Dr. Loekmono Hadi Kudus Regional General Hospital. The study used a quantitative approach with an observational analytical design and a cross-sectional design. The study population was all outpatients at Dr. Loekmono Hadi Kudus Regional General Hospital with an average of 243 patient visits per day, while a sample of 152 respondents was determined using the Slovin formula with a purposive sampling technique. The research instrument used a questionnaire on interpersonal communication and patient satisfaction that had been tested for validity and reliability. Data analysis was carried out univariately and bivariately using the chi-square test. The results showed that 86.2% of respondents rated the staff's interpersonal communication skills as good and 89.5% of respondents were satisfied with outpatient services. Statistical tests showed a significant relationship between interpersonal communication skills and patient satisfaction (p = 0.001). The conclusion of this study is that good interpersonal communication contributes to increasing outpatient satisfaction in hospitals
Co-Authors Fitriana Kartikasari Yesy Putri Adelia Zunia Khairunisa