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All Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Ilmu Sosial dan Humaniora
Maya Sandra Rosita Dewi
UIN Sunan Kalijaga Yogyakarta
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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AUDIT OF ACADEMIC SERVICE COMMUNICATION FOR STUDENTS WITH DISABILITIES AT UIN SUNAN KALIJAGA YOGYAKARTA Maya Sandra Rosita Dewi; Risti Asih; Yani Tri Wijayanti
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18767878

Abstract

Academic services for students with disabilities at UIN Sunan Kalijaga Yogyakarta need to be evaluated, especially communication between academic servants and students with disabilities. With the evaluation, communication blockages that interfere with the running of academic services can be identified. Organizational communication studies examine the events or processes of communication implementation can be investigated using communication audits. Communication audit techniques and studies are used to analyze experiences and photograph in the dimension of communicationi. By using qualitative descriptive methods and data collection techniques with the FGD method, the results of this study state that academic service communication for students with disabilities at UIN Sunan Kalijaga is quite good. However, communication blockages were found in some characteristics of students with disabilities. For deaf people with disabilities, they experience problems in communicating because they have to use sign language. For students with visual disabilities, they experience problems with communication media, namely digital media when required to access information through digital media. This study contributes theoretically by applying communication audit in the context of inclusive higher education and practically by offering recommendations to improve accessible academic service systems.
Media Digital dalam Strategi Komunikasi Efektif Biro Skripsi untuk Mewujudkan Pelayanan Prima di Perguruan Tinggi Rahmah Attaymini; Maya Sandra Rosita Dewi; Achmad Zuhri
Jurnal Humanitaria Jurnal Ilmu Sosial dan Humaniora Vol. 5 No. 2 (2026): Vol. 5 No. 02 (2026)
Publisher : Universitas Islam Negeri Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/dzr3t842

Abstract

Excellent service is a crucial aspect in the management of higher education institutions, particularly in academic services that directly interact with students, such as thesis administration units. To achieve excellent service, effective communication strategies are required so that students can obtain information easily, clearly, and transparently. Along with the rapid development of digital technology, cyber media has become a relevant communication tool that aligns with the current characteristics of students who are highly familiar with technology. This study aims to analyze effective communication strategies through the use of cyber media in supporting excellent service at the thesis administration office of the Faculty of Social Sciences and Humanities (FISHUM), UIN Sunan Kalijaga Yogyakarta. This research employs a descriptive qualitative method with data collected through Focus Group Discussions (FGDs) involving students and the thesis administration team. The findings reveal that the use of cyber media such as sosial media, WA and website is proven to be effective as a communication channel between the thesis administration team and students. Cyber media facilitates students in accessing information regarding the procedures and structure of thesis writing while reducing hesitation or reluctance to directly approach the administration staff. The discussion emphasizes that cyber-based communication strategies not only enhance openness and transparency of information but also minimize students’ reliance on traditional practices, such as depending on senior peers for information. Therefore, implementing effective communication through digital platforms is essential in realizing excellent service that is responsive, adaptive, and aligned with students’ needs in the digital era.
Co-Authors Achmad Zuhri Rahmah Attaymini Risti Asih Yani Tri Wijayanti