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All Journal Jurnal Bisnis dan Manajemen (JURBISMAN) International Journal of Management, Economic and Accounting
Dian Mawarni
Universitas Bunda Thamrin
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Pengaruh Komunikasi Interpersonal, Disiplin Kerja, Dan Motivasi Kerja Terhadap Kinerja Pengasuh Pada Panti Asuhan Anak di Kota Medan Setiawan Lahagu; Roy Dedi Ansarika; Dian Mawarni
Jurnal Bisnis dan Manajemen (JURBISMAN) Vol. 4 No. 1 (2026): Jurnal Bisnis dan Manajemen (JURBISMAN)
Publisher : Penerbit dan Percetakan CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jurbisman.v4i1.1599

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh komunikasi interpersonal, disiplin kerja, dan motivasi kerja terhadap kinerja pengasuh pada panti asuhan anak di Kota Medandengan motivasi kerja sebagai variabel intervening pada panti asuhan anak di Kota Medan. Penelitian menggunakan pendekatan kuantitatif dengan sampel sebanyak 97 responden yang diperoleh melalui teknik accidental sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa komunikasi interpersonal, disiplin kerja, dan motivasi kerja berpengaruh positif dan signifikan terhadap kinerja pengasuh, baik secara parsial maupun simultan. Motivasi kerja menjadi variabel yang paling dominan dalam meningkatkan kinerja. Nilai koefisien determinasi (R²) sebesar 0,898 menunjukkan bahwa 89,8% kinerja pengasuh dijelaskan oleh ketiga variabel tersebut. Disimpulkan bahwa peningkatan komunikasi interpersonal, disiplin kerja, dan motivasi kerja dapat meningkatkan kinerja pengasuh secara optimal.
Analysis of the Influence of Nurse Empathy and Burnout on Patient-Oriented Service Behavior (PSOB) at the Medan City Clinic Dian Mawarni
International Journal of Management, Economic and Accounting Vol. 3 No. 6 (2025): December 2025
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/ec1pt556

Abstract

This study aims to analyze the influence of nurse empathy and burnout on Patient-Oriented Service Behavior (POSB) in nurses in Medan City clinics. The research method used a quantitative approach by distributing questionnaires to 170 nurses. Multiple linear regression tests showed that empathy had a positive and significant effect on POSB with a coefficient of β = 0.487 and p = 0.000, while burnout had a significant negative effect with a coefficient of β = –0.325 and p = 0.000. Simultaneously, both variables exerted a significant influence on POSB (F = 53,821; p = 0,000), with a determination coefficient value of R² = 0.475 which means that 47.5% of POSB variations were explained by empathy and burnout. The results of the study confirm that increasing empathy and reducing burnout are important factors to strengthen patient-oriented service behavior. These findings provide implications for clinic management to improve the quality of services through empathy training and burnout management strategies.
Co-Authors Roy Dedi Ansarika Setiawan Lahagu