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p-Index From 2021 - 2026
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All Journal Computer Science and Information Technologies
Mainford Mutandavari
Harare Institute of Technology (HIT)
Computer Science & IT Engineering

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Deep learning for sentiment analysis and topic extraction in health insurance Muzondiwa Karomo; Mainford Mutandavari; Wilton Muzava
Computer Science and Information Technologies Vol 7, No 1: March 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v7i1.p66-73

Abstract

Social media has transformed into a vital channel for real-time, unsolicited feedback in healthcare, yet health insurance providers often lack the tools to mine insights from such data. This study proposes a cloud-based system leveraging deep learning for sentiment analysis and topic modeling tailored to the Commercial and Industrial Medical Aid Society (CIMAS) health insurance in Zimbabwe. Using bidirectional encoder representations from transformers (BERT), a convolutional neural network (CNN), a random forest (RF), and autoencoders, the system processes multilingual data from platforms like Twitter and Facebook, identifying customer concerns in real time. Over 15,000 posts were analyzed, with CNN achieving 91.4% accuracy in sentiment classification and BERTopic extracting coherent themes. The system detected issues such as claim delays, app navigation problems, and unreported anomalies. Findings demonstrate that AI can improve service delivery, customer satisfaction, and responsiveness in African insurance contexts.
Cloud-based predictive analytics for pension fund performance optimization Beauty Garaba; Mainford Mutandavari; Jerita Chibhabha
Computer Science and Information Technologies Vol 7, No 1: March 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v7i1.p46-55

Abstract

This study introduces a novel, cloud-based predictive analytics framework tailored for pension fund performance management in Zimbabwe. Addressing limitations in traditional actuarial models, the proposed system leverages real-time data pipelines and explainable artificial intelligence (XAI) techniques to enhance forecasting accuracy and transparency. Using regression, classification, and deep learning models, it forecasts member contributions, identifies risks of contribution drops, and predicts member churn. The system’s cloud deployment ensures scalability and interactive integration with tools like Power BI for decision support. This solution significantly advances sustainable pension fund management for emerging economies.
Co-Authors Beauty Garaba Jerita Chibhabha Muzondiwa Karomo Wilton Muzava