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Mirnawati Mirnawati
Program Studi Administrasi Publik, Universitas Dharma Wacana
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Amplifying Beneficiary Voices: A Qualitative Evaluation of the Family Hope Program (PKH) in Metro City via Most Significant Change Mirnawati Mirnawati; Wahyu Widodo; Sigit Setioko
Journal of Research in Social Science and Humanities Vol 6, No 1 (2026): March 2026
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v6i1.642

Abstract

The Family Hope Program (PKH), Indonesia's flagship Conditional Cash Transfer (CCT) initiative since 2007, has reached over 10 million Beneficiary Families (Keluarga Penerima Manfaat /KPM) nationwide. Despite its scale, evidence of program outcomes from the perspective of beneficiaries themselves remains limited. This study employs a qualitative descriptive approach using the Most Significant Change (MSC) technique to evaluate PKH achievements in Metro City, Lampung Province. Data were gathered through in-depth interviews, observations, and documentation with KPM participants and PKH Field facilitators s. Findings reveal that PKH has substantially improved access to education and health services, reduced household expenditure burdens, and fostered behavioral independence in accessing public services. Community resilience, particularly evident during the COVID-19 pandemic, and the sustained guidance of Field facilitators s emerged as pivotal factors in amplifying program outcomes. However, PKH's effectiveness in raising household income, reducing poverty and inequality, and introducing formal financial products remains limited and requires policy reinforcement. These findings provide evidence-based recommendations for strengthening PKH implementation and future social protection programs in Indonesia.
Co-Authors Sigit Setioko Wahyu Widodo