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All Journal International Journal of Management Science and Information Technology (IJMSIT) JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Roydawati Bunga Sihol
Universitas Bina Sarana Informatika
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Impact of Supervisor Support, Empowerment, and Work Stress on Work Commitment and Engagement among Export-Import Staff Suhardoyo Suhardoyo; A. Sudrajat; Roydawati Bunga Sihol; Awan Gumilang Hardandrito
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6721

Abstract

This study aims to determine the effect of supervisory support, empowerment, and work stress on work engagement through work commitment as a mediating variable. An empirical study was conducted on export-import staff employees at companies in KBN Cakung Jakarta using a questionnaire. The novelty of this research is that this is the first research to be conducted on export-import staff at KBN, and the results will be able to provide a positive impact on the company and society. This study is a descriptive study with a population of 143 staff employees at companies in KBN Cakung Jakarta. The sample selected was 100 employees obtained through cluster sampling, stratified sampling, and proportional random sampling techniques. The analysis method is path analysis processed with using structural equation modeling (SEM). The results of this study indicate that supervisor support coefficient value of 0,226 empowerment coefficient value of 0,570 effectively have a positive on work engagement directly. As well as a positive and direct effect between supervisor support coefficient value of 0,254 and the empowerment coefficient value of 0,428 on work commitment, while the work stress variable coefficient value of-0,569 has a negative and effect directly on work commitment and the work stress variable coefficient value of -0,440 has a negative and effect directly work engagement. The indirect effect of supervisor support coefficient value of 0,155 and empowerment coefficient value of 0,153 on work engagement variables through work commitment has a positive. As well as the indirect effect of work stress coefficient value of-0,145 on work engagement through work commitment has a negative. Based on the results of this study, it can be obtained that the variables of supervisory support, empowerment, and work stress have a direct significant effect on work commitment and have an impact on employee work engagement in the export-import staff section. And have an indirect impact on supervisory support and empowerment of Work Engagement through Work Commitment.
Pengaruh Harga Dan Kualitas Produk Terhadap Kepuasan Pelanggan Parfum Elvicto Pada Aplikasi Tokopedia Ahmad Haikal Hadillah; Susan Rachmawati; Roydawati Bunga Sihol
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 5 (2026): September
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v3i5.3072

Abstract

Penelitian ini dilatarbelakangi oleh semakin ketatnya persaingan bisnis parfum pada marketplace, khususnya Tokopedia, sehingga perusahaan perlu memperhatikan faktor yang dapat meningkatkan kepuasan pelanggan. Harga dan kualitas produk menjadi faktor penting karena pelanggan tidak hanya mempertimbangkan keterjangkauan harga, tetapi juga kesesuaian kualitas produk yang diterima dengan harapan mereka. Penelitian ini bertujuan untuk menganalisis pengaruh harga dan kualitas produk terhadap kepuasan pelanggan parfum Elvicto pada aplikasi Tokopedia, baik secara parsial maupun simultan. Penelitian ini menggunakan pendekatan kuantitatif dengan responden pelanggan parfum Elvicto yang berbelanja melalui aplikasi Tokopedia minimal satu kali dalam satu bulan terakhir. Sampel penelitian berjumlah 96 responden yang ditentukan menggunakan rumus Lemeshow dengan teknik purposive sampling. Pengumpulan data dilakukan melalui observasi, kuesioner, dan studi dokumentasi, sedangkan analisis data meliputi uji kualitas data, uji asumsi klasik, uji t, uji F, koefisien determinasi, dan regresi linear berganda. Hasil penelitian menunjukkan bahwa harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai thitung 3,667 dan signifikansi 0,000. Kualitas produk juga berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai thitung 6,830 dan signifikansi 0,000. Secara simultan, harga dan kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai Fhitung 80,704 dan signifikansi 0,000. Nilai koefisien determinasi sebesar 63,4% menunjukkan bahwa harga dan kualitas produk secara bersama-sama memberikan kontribusi terhadap kepuasan pelanggan, sedangkan 36,6% dipengaruhi oleh faktor lain di luar model penelitian.
Co-Authors A. Sudrajat Ahmad Haikal Hadillah Awan Gumilang Hardandrito Suhardoyo Susan Rachmawati