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All Journal Growth: Journal Management and Business IJEMA
Agen Driyanto
Universitas Nurul Jadid
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Peran Transformasi Digital Dalam Inovasi Ekonomi Moch Ibnu Agil; Sigit Budianto Said; Dimas Arfiansah Putra; Agen Driyanto; Moh Arif Maulidin Firdaus
Indonesian Journal of Economics Management and Accounting Vol. 2 No. 1 (2025): IJEMA - Januari 2025
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui dampak seperti kecerdasan buatan(AI), internet of things (IoT), dan blockchain terhadap inovasi di bidang ekonomi digital Di era digitalisasi yang pesat, dunia usaha semakin mengandalkan teknologi untuk meningkatkan daya saing dan efisiensi operasionalnya AI dapat digunakan untuk memproses data ini dan memperoleh wawasan darinya, IoT mampu memindahkan data melalui jaringan dan blokchain memberikan keamanan Melalui analisis literatur dan studi kasus, penelitian ini menunjukkan bahwa penerapan seperti kecerdasan buatan(AI), internet of things (IoT), dan blockchain tidak hanya memfasilitasi pengembangan produk dan layanan inovatif, namun juga meningkatkan pengambilan keputusan strategis berdasarkan analisis data yang mendalam Selain itu, penelitian menunjukkan bahwa mengintegrasikan teknologi ini meningkatkan kepuasan pelanggan dan berkontribusi pada model bisnis yang lebih adaptif Namun, tantangan perlindungan data dan kebutuhan akan keterampilan staf yang tepat merupakan faktor penting untuk dipertimbangkan Oleh karena itu, studi ini memberikan gambaran komprehensif tentang bagaimana kecerdasan buatan(AI), internet of things (IoT), dan blockchain dapat menjadi pendorong utama inovasi dalam ekonomi digital, sekaligus menyoroti pentingnya strategi yang tepat ketika menerapkannya
Member Satisfaction in Cooperative Financial Services: The Roles of Internal System Quality, Service Quality, and Trust Agen Driyanto; Fahrudin Fahrudin
Growth: Journal Management and Business Vol. 4 No. 01 (2026): June 2026
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/growth.v4i01.1487

Abstract

This study aims to analyze the influence of the quality of the member data management application system, service quality, and member trust on the level of member satisfaction at the Amanah Tongas Credit Union Savings and Loan Cooperative. The study uses a quantitative approach with a causal associative research type. The study population was 2,251 active members, while the sample was 340 respondents determined using the Slovin formula with a simple random sampling technique. Data collection was carried out through distributing questionnaires, observation, and documentation. Data analysis used IBM SPSS Statistics version 26 which included validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, partial tests (t-tests), simultaneous tests (F-tests), and coefficients of determination (R²). The results showed that the quality of the member data management application system had a positive but not significant effect on the level of member satisfaction. Conversely, the quality of service quality and member trust had a positive and significant effect on the level of member satisfaction. Simultaneously, the quality of the member data management application system, service quality, and member trust had a significant effect on the level of member satisfaction. Research findings show that improving service quality and strengthening member trust are the main factors in increasing member satisfaction, while developing application systems is still needed to support the effectiveness of cooperative administration and services.
Co-Authors Dimas Arfiansah Putra Fahrudin Fahrudin Moch Ibnu Agil Sigit Budianto Said