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All Journal Jurnal Farmasi Sains dan Komunitas Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Titien Siwi Hartayu
Universitas Sanata Dharma
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Routine Stock Opname in Enhancing Service of Halodoc's Order and Increasing Transactions I Nyoman Arya Purnata Megantara; Titien Siwi Hartayu
Jurnal Farmasi Sains dan Komunitas (Journal of Pharmaceutical Sciences and Community) Vol 22, No 1 (2025)
Publisher : Sanata Dharma University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/jpsc.008323

Abstract

In partnering with the e-commerce platform Halodoc, one of the challenges encountered is unfulfilled orders due to discrepancies between the system's stock and conventional stock. Therefore, the researcher aims to determine whether maintaining drug availability through routine stock opname in an online (e-commerce) setting can also enhance service quality. This study is quasi-experimental research conducted at Manut Farma Pharmacy from July to September 2023. The research involves daily routine stock opname of 312 registered drug items on the Halodoc application. These 312 drug items met the inclusion criteria, which were "Drugs included in the list of drugs available in the pharmacy and registered in the Halodoc program," and the exclusion criterion of "Physical stock of drugs having an expiration date of not less than 6 months." The research findings indicate that almost all incoming Halodoc orders can be served effectively (86%), which represents a significant increase of 19% (A sig. 0.003; p=0.05) compared to the previous three months (67%). The product is one of the key aspects of marketing, and by maintaining up-to-date stock conditions, it directly affects the fulfillment of incoming drug orders by enhancing the serving process. Routine stock opname can help improve the service of Halodoc orders, Although the number of incoming orders for Halodoc transactions is still relatively low, on the other hand, routine stock checks have also contributed to a 10% increase in conventional transactions.
EVALUATION OF THE FARMACARE POINT OF SALE (POS) SYSTEM ON THE NUMBER OF TRANSACTIONS, TRANSACTION VALUE, AND MONTHLY REVENUE OF A PRIVATE PHARMACY IN GIANYAR, BALI I Made Krisnawan Putra; Titien Siwi Hartayu
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20751278

Abstract

The use of information technology in pharmacy management, such as Point of Sale (POS) systems, is part of digital transformation. Desktop-based POS applications are considered less up to date with the current needs of modern pharmacies; therefore, to improve efficiency, the pharmacy replaced the desktop-based POS with the web-based Farmacare POS system. This study aimed to evaluate the effect of the Farmacare POS on the average number of transactions, the average transaction value, and monthly revenue in a private pharmacy in Gianyar, Bali. This research employed a quasi-experimental design using a one-group pretest–posttest approach. The data were obtained from pharmacy sales transaction reports for six months before and six months after the implementation of the Farmacare POS. Data analysis was conducted using the Shapiro–Wilk normality test, followed by the Paired Sample T-Test and the Wilcoxon Signed Rank Test with a significance level of 0.05. The results showed a significant increase in the average number of transactions (p = 0.028) and monthly revenue (p = 0.032) after the implementation of the Farmacare POS, while the average transaction value increased but was not statistically significant (p = 0.065). Descriptively, the average number of transactions increased by approximately 5%, the average transaction value increased by 10.6%, and monthly revenue increased by 14.5%. Therefore, it can be concluded that the Farmacare POS system is able to improve the average number of transactions and monthly revenue, and thus can be regarded as an effective managerial support tool.
Co-Authors I Made Krisnawan Putra I Nyoman Arya Purnata Megantara